Senior IT Support Specialist

<p><strong>Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.</strong></p><p></p> <p><strong>Copenhagen</strong></p> <p>As a Senior IT Support Specialist within our Copenhagen office, your main focus will be to support our Copenhagen Trustpilot employees with their internal technical needs. In doing so, you will be part of a global team handling IT Tickets for Trustpilot offices. You will have an integral part working mainly on-site, with flexible working, in the Copenhagen office supporting the day-to-day operations that ensure our hardware and software systems are running seamlessly. You enjoy offer assistance in fixing the issue at hand, no matter how small!</p> <p><strong>What you’ll be doing: </strong></p> <ul> <li>Provide 1st and 2nd level Internal IT Support using our ticketing system as well as in-person.</li> <li>Assist with onboarding and training of new employees including new IT support staff.</li> <li>Be the first point of escalation for team members.</li> <li>Be responsible for IT hardware inventory and procurement.</li> <li>Working with local stakeholders to ensure IT support needs are met day-to-day.</li> <li>Ensure desks have the necessary and functioning IT equipment.</li> <li>Ensure stable performance of conference room systems and printers.</li> <li>Create and update knowledge base articles both user-facing and internal.</li> <li>Assist with office renovations.</li> <li>Take initiatives to further improve the services we provide to Trustpilot employees</li> </ul> <p><strong>Who you are:</strong></p> <ul> <li>5+ years of experience working in an on-site IT support role</li> <li>A solid understanding of, and experience with, IT support in an international organisation</li> <li>Ability to work on your own, collaborating with team members and manager remotely</li> <li>Experience with Azure AD, Windows 10/11, macOS, laptop provisioning, headset/audio troubleshooting, Google Workspace, and Zoom. Cloud experience is a big plus</li> <li>Experience with ITSM software. ITIL knowledge ITIL knowledge is advantageous</li> <li>Great interpersonal skills – you know how to connect with people and have great communication skills</li> <li>The environment is fast-paced and we set the highest standards for ourselves. You need to thrive in this kind of environment</li> <li>Your approach to work is structured and with a positive, service-oriented attitude</li> <li>You are fluent in both written and spoken English</li> </ul> <p><strong>What’s in it for you:</strong></p> <ul> <li>A range of flexible working options to dedicate time to what matters to you</li> <li>Competitive compensation package + bonus</li> <li>25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) </li> <li>Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community</li> <li>Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist</li> <li>Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health</li> <li>Paid parental leave</li> <li>Newly renovated central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price</li> <li>Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials</li> <li>Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms </li> <li>Employee discounts to restaurants and shops </li> <li>Tax-Free Travel (DSB) </li> </ul> <p> </p> <p><strong>Still not sure?</strong></p> <p>We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can assist to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!</p> <p>#LI-JC1</p> <p></p><p><strong>About us</strong></p> <p>Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.</p> <p>Today, we have more than 300 million reviews and 67 million monthly act