Field Service Tech II

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

Join the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in Madison, WI. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

As a Lottery Field Service Technician II at IGT, you will have a unique opportunity to play a crucial role in maintaining and servicing IGT equipment at Retailer locations. Our company is dedicated to delivering flawless lottery experiences to customers, and you will be at the forefront of this mission. In this role, you will be responsible for:

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers who are performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

• Company vehicle to take home for work use only (Field Services only, depending on location)
• Medical benefits on day one of being an IGT employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated first-year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement
• Responsibilities
• The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Qualifications

• A high school degree or GED equivalent is required.
• 1 - 2 years of experience in a customer service-related position
• 1 -2 years of experience in technical repairs
• Candidates must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Physical Requirements: Must climb a ladder and lift and carry equi