Program Manager I, II, Senior - Customer Energy Optimization

Position Description

The Program Manager for Customer Energy Optimization is instrumental in designing, implementing, and managing programs that help customers reduce energy use, shift or reduce demand, and transition to cleaner technologies. Program areas include energy efficiency, demand response, and  electrification across residential, commercial and industrial sectors. The Program Manager leads initiatives across the full program lifecycle—from concept development and regulatory compliance to customer engagement and performance analytics. The program manager will collaborate cross-functionally with internal teams, external partners, and regulatory stakeholders to deliver innovative, customer-centric solutions that support customer needs and grid needs. The Program Manager will lead cross-functional initiatives, manage contractors, and may oversee support staff.  The Program Manager will also provide guidance and work with Corporate Communications for mass media campaigns including internet, social media, television, radio, and print as well as being a speaker at various community events.  

Position-Related Responsibilities

• Provides overall promotion, leadership, and management for  Energy Programs.
• Manages and directs vendors trade allies and implementation contractors related to Energy Programs.
• Responsible for annual third-party evaluations of Energy Programs.
• Assists with and may lead the planning, development, implementation and management of Energy Programs to ensure goals and milestones are met.
• Promotes Energy Programs for UNSE, UNSG and TEP to existing customers and developers. Gains commitment from the customers to participate in available programs. Negotiates and develops written contracts for participants as necessary. 
• Manages tracking of incentive payments and  program savings. Processes invoices and purchase orders related to energy programs.
• Develops and manages use of pricing and accounting methods to assure cost recovery for Energy Programs.  Assists with process development and manages monthly SOX compliance reports as required for Energy Programs.
• Works closely with Manager, Supervisor, other Program Managers, and Program Coordinators to coordinate efforts and achieve additional energy savings.
• Ensures support staff is accurately maintaining customer contracts and payments for Energy Programs.
• Works closely with internal departments, outside contractors and other key industry partners to develop appropriate strategies to meet goals for participation in Energy Programs. 
• Prepares analytical reports to measure the success of Energy Programs and adjusts as necessary.
• Provides regular reports to the Director, or Manager on the status of Energy Programs.
• Identifies opportunities and develops broad-based partnerships with diverse stakeholders (e.g. local governments, business organizations, nonprofit organizations, etc.) who may be integral to program delivery. 
• Assists with responses to questions from regulatory agencies such as the Arizona Corporation Commission related to Energy Program.
• Effectively and clearly communicates with management, peers, and stakeholders regarding marketing and implementation of Energy Programs.
• Assists in the preparation of annual reports, semi-annual reports and annual implementation plans and assists with the development of testimony for regulatory purposes on energy programs and any other required regulatory reporting.
• Travels regularly to local, regional and/or national meetings, conferences and workshops to stay current on best practices in conservation, demand side management, demand response and industry trends. 
• Performs other assignments as requested by Management in support of energy program programs offered by TEP, UNSE and UNSG. This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
• Has working understanding of Demand Side Management (DSM) and Energy Efficiency (EE) programs and plans to include implementation and development of operational processes and best practices for programs. Oversees lifecycle of assigned programs including program planning, design, implementation, measurement and evaluation, customer enrollments, budget, and timely and accurate incentive payments and reporting and program close out
• Embodies the Company values in everyday work. 
• Works with Procurement, Legal and IT to ensure legal and technological compliance and to i