Store Depot Technician

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

The Store Depot Technician will be responsible for the repair, maintenance, and testing of equipment and devices at our SSC location. This role requires technical expertise, problem-solving skills, and the ability to work efficiently in a fast-paced environment to ensure all equipment meets operational standards.

Key Responsibilities:

• Diagnose, troubleshoot, and repair hardware and electronic equipment returned to the depot.
• Perform routine maintenance, calibration and testing of devices to ensure functionality and compliance with specifications.
• Document repair processes, including parts used, time spent, and outcomes, in the company's tracking system (AssetTrac).
• Collaborate with team members to prioritize repair schedules and meet deadlines.
• Identify and report recurring issues to improve product quality and reduce future repairs.
• Maintain a clean, organized and safe work environment in accordance with company policies and OSHA regulations where applicable.
• Assist in inventory Management of major components and spare parts, tools required for repairs.
• Provide technical support and guidance to junior staff or trainees as needed.

Qualifications:

• High school diploma or equivalent; technical certification or associates degree in IT electronics , or a related field preferred.
• 2+ years of experience in equipment repair, electronics troubleshooting, or a similar technical role.
• Proficiency with diagnostic tools, soldering equipment, and other repair instruments.
• Strong understanding of hardware components, circuitry, and basic software diagnostics.
• Ability to read and interpret technical manuals, schematics and other related documentation as it pertains to the equipment.
• Excellent Problem-solving skills and attention to detail.
• Basic computer skills for documentation and inventory management
• Ability to lift up to 25lbs and stand for extended periods.

Preferred Skills:

• Experience with GameStop store equipment and or related retail components and software.
• Familiarity with quality control processes and standards (i.e., ISO, A+ Certifications)
• Knowledge of safety regulations and best practices in a depot or warehouse environment.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.