Senior Product Support Engineer

Employer:         SEI Investments Company

Position:           Senior Product Support Engineer

Location:           1 Freedom Valley Drive, Oaks, PA 19456

Job Duties: The Senior Product Support Engineer relies on experience working with an application development organization, as well as in quality assurance of financial software application; enterprise content management performing quality assurance and production support; testing and implementing solutions to support the technical capabilities for financial document management systems and AFP and Xerox-based statement archival and retrieval; developing detail level project documentation, project plans, implementation plans, and project test plans; developing and implementing procedures for ensuring ongoing operations and proactive maintenance of the software or technology for a Financial Technology business; enterprise content management using Rocket Software’s Mobius suite of products, which includes Mobius View (UI and API’s) and Mobius for Windows (including the Archival, indexing, administration, and user entitlement); implementing and performing automated quality assurance plans using Test Complete; MS SQL; and Java, JavaScript, and PowerShell. The Senior Product Support Engineer is responsible for the following: analyzing, coordinating, and implementing automated quality assurance test plans based on business requirements; coordinating User Acceptance Testing with the development and production support teams; documenting and reviewing of business requirements for new development items; working with development staff to ensure they understand the work to be performed; utilizing core applications and/or database systems; providing oral and written technical problem root cause analysis, resolution and application support; serving the role as owner of Release, Upgrade, and Implementation projects and tasks; and participating in cross-functional teams to support business strategies as they change. Remote work is permitted.

Requirements: Bachelor’s degree (or foreign equivalent) in Computer Information Systems, Computer Science, Information Technology, or a related field plus post-baccalaureate experience working with an application development organization. Must also possess seven (7) years of experience in quality assurance of financial software application. Five (5) years of experience with each of the following: Enterprise content management performing quality assurance and production support; Testing and implementing solutions to support the technical capabilities for financial document management systems and AFP and Xerox-based statement archival and retrieval; Developing detail level project documentation, project plans, implementation plans, and project test plans; Developing and implementing procedures for ensuring ongoing operations and proactive maintenance of the software or technology for a Financial Technology business; Enterprise content management using Rocket Software’s Mobius suite of products, must include Mobius View (UI and API’s) and Mobius for Windows (including the Archival, indexing, administration, and user entitlements); Implementing and performing automated quality assurance plans using Test Complete; MS SQL; and Java, JavaScript, and PowerShell.

Please Mail Resumes to: Denise Mapes, Workforce Development, SEI Investments Company at 1 Freedom Valley Drive Oaks, PA 19456. Reference # SPSE0525CK.

This position is eligible for our employee referral program.

SEI’s competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. 

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves.  Come build your brave future at SEI.  

SEI is an Equal Opportunity Employer and so much more…

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment