Business Systems Administrator - Salesforce

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Business Systems Administrator to be a part of making this happen.

Location

Based out of HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3 days a week in office)

About the Role

The Business Systems Administrator works directly with key users of Salesforce to ensure maximum efficiency and capitalize on the full features and benefits of the system based on the various user group needs that drives improvements that enables teams to achieve their strategic business objectives.

We are seeking someone with excellent relationship, organizational, and technical skills who can interface directly with internal stakeholders to understand their business needs to translate, administer and enhance the system accordingly.

Responsibilities

• Work with Business Applications Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management.

• Help manage new releases of the assigned Business System and efficiently roll out new features.

• Understanding of disciplined change control processes.

• Create, maintain and cleanup fields, flows, views, reports, & dashboards

• Create new reporting capabilities and respond to ad-hoc reporting requests as needed.

• Assist with User Access audits, including review of job titles, data permissions and visibility, etc.

• Monitor application storage usage and archive data as needed.

• Working knowledge of most integrations that exist within the tool set and how changes, enhancements and new functionality adds with mesh with and possibly affect the AWN application ecosystem.

• Reference and update (where applicable) existing documentation regarding Salesforce support and enhancement management.

• Assist with maintaining personnel and access changes in response to approved business/departmental changes.

• Help install new Managed Packages and tools into the environment.

Who You Are

• Solid problem-solving skills.

• Ability to understand our organization’s business.

• Ability to understand our Business Tool eco-system.

• Ability to quickly acquire working knowledge of connected business tools is a plus (Gainsight, Marketo, Outreach, etc.).

• Ability to manage individual work efforts as part of Jira Sprint/Release process.

• Collaborative and consultative abilities to work with non-technical end users.

• Aptitude for eliciting user requirements and developing both process and technical solutions.

• Computer literate and proficient in standard office applications Word, Excel and Outlook.

Minimum Qualifications​

• 2+ years of Salesforce administration experience

• Salesforce Administrator Certification required

• Willingness to continue growing through experience and/or study and certification.

• In-depth knowledge of the standard capabilities of Salesforce

• Detail oriented and self-starter with strong written and interpersonal skills

• Ability to work independently, as well as part of a team

• Working knowledge of the Lead to Book Sales lifecycle within a SaaS company

• Team player with a positive “can-do” attitude