Employment Type:

Full time

Shift:

Day Shift

Description:

Position Overview:

Under the supervision of the Nurse Leader, the Clinical Teams Facilitator coordinates hospice services, labs; and any other equipment, supplies, external services for the agency clients as prescribed by the physician, and/or requested by the client/family, and in compliance with the state’s Nursing Practice Act, any applicable licensure/certification requirements, and the organization’s policies and procedures. Additionally responds to incoming and outgoing phone calls, physician communication; documents orders taken in a timely and accurate manner; and is in frequent and timely communication with agency clinical staff related to clinical care, and coordination of care. Some public/client relations responsibilities.

Responsibilities:

• Ensures all clinical/client phone calls and service needs are addressed timely and per policy, processes.
• Obtains and accurately/timely documents necessary physician orders for home care services.
• Provides timely follow-up on physician communication regarding lab results, medication/service changes, or other changes in the plan of care.
• Responsible for assisting the office care managers, schedulers and direct care staff in coordinating assigned patients/visits, and adjusting assignments, when required, based on emergent agency/patient needs.
• Assists in the identification, development, and implementation of new/modified care coordination processes, programs/initiatives in order to efficiently meet client needs, while reducing risk and promoting safety and quality services according to regulatory and industry standards.
• Assists in and proactively participates in projects/processes as assigned.
• Works collaboratively with Scheduler, to assure visits are scheduled by plan of care, with necessary changes made to accommodate patient service needs under the supervision of the Nurse/Therapy Leader, Office Care Manager
• Triages appropriate operational/clinical calls to/from all internal and external customer contacts.
• Assists Nurse/Therapy Leader and Office Care Manager in assuring that patient, families/caregivers and direct care staff have are kept informed of changes to scheduled visit(s)

What You Can Expect:

• Consistent, Reliable Workloads
  Enjoy steady assignments with guaranteed hours—no surprises.
• Competitive Pay & Low-Cost Benefits
  Get exceptional coverage and real savings that make a difference.
• Supportive Leadership
  Our management team is here to help you succeed every step of the way.
• Career Growth Opportunities
  Every leader on our team started in a field role—your path to leadership starts here.
• Fast Hiring Process
  Quick interviews and job offers—because your time matters.
• Meaningful Work
  Deliver one-on-one care that truly impacts lives.

Minimum Qualifications:  

• Graduate of an approved LPN/LVN education program.
• Current Licensed Practical/Vocational Nurse licensure in the state in which practicing.
• Two years or more of Home Care, Hospice, SNF healthcare experience, or comparable experience in acute or ambulatory care.
• Must possess 1-3 years prior experience in a customer service role.
• Must have a current Driver’s license and reliable transportation to and from work site.
• Must be experienced with electronic medical records,
• Must be proficient in the use of office computer software.

Benefits Highlights:    

• Medical, dental and vision insurance starting Day One    
• Short- and long-term disability coverage    
• 403(b) retirement plan with employer match    
• Generous paid time off + 7 paid holidays    
• Tuition reimbursement up to $5,250/year    
• Comprehensive onboarding and orientation    

About Trinity Health At Home – Grand Haven (Michigan)   

Trinity Health At Home – Grand Haven is a member of Trinity Health At Home, a national home care, hospice and palliative care organization serving communities throughout eleven states. As a faith-based, not-for-profit agency, we se