INTERVIEWING CLERK - 60023204

Requisition No: 859784 

Agency: Children and Families

Working Title: INTERVIEWING CLERK - 60023204

 Pay Plan: Career Service

Position Number: 60023204 

Salary:  $1336.92 Biweekly 

Posting Closing Date: 09/03/2025 

Total Compensation Estimator Tool

INTERVIEWING CLERK

Gainesville Local Service Center

1000 NE 16th Avenue Building J Gainesville, FL 32601

DESCRIPTION

This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.

• Effectively assessing customers' needs.
• Referring customers to community agencies as appropriate.
• Timely and accurately escalating customers' complaints/inquires as appropriate.
• Documenting customers' records timely and in accordance with departmental procedures.
• Assisting customers with completion of online or paper applications.
• Assisting customers with My ACCESS Accounts.
• Effectively communicate with internal and external customers as by departmental procedures.
• Effectively maintaining customer lobby log in accordance to Performance Management Plan.
• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits

REQUIREMENTS

**NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable by skills and/or experience listed on the employment application, including specifically required customer service and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this position.

Only State of Florida Applications will be accepted

Must have at least 2 years of clerical experience in an office setting. Must have more than 1 year of customer service experience. Must have more than 1 -3 years of computer experience.

This position requires a security background check and participation in direct deposit.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The salary is non negotiable at $1336.92 Biweekly.  

EXAMPLES OF JOB CHARACTERISTICS

 

Analyzing Data or Information

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Assisting and Caring for Others

Providing assistance or personal care to others.

Documenting/Recording Information

Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

Processing Information

Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or