Chief of Staff, Employee Enablement Solutions

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa’s Corporate IT (CIT) organization is made up of several teams that all work towards the same goal To build, operate, and maintain the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visa’s business. With our mission in mind, we work to ensure the world is connected through the most advanced and innovative digital payment network that enables individuals, businesses, and economies to thrive.

JOB AND TEAM OVERVIEW

This position is within the Employee Enablement Solutions (EES) organization.  EES is part of Corporate IT, a function that champions the technology needs of Visa staff. This is an individual contributor role that reports directly to the VP of EES.

About the Employee Enablement Solutions (EES) team: 

This team supports the success of our technology and business partners as champions of the user experience. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. We deliver business process improvements, change management, service management, reporting & analytics, and M&A integration services.

The Employee Enablement Solutions team enables Visa colleagues to do their best work through human-centric, value-driven processes, regardless of where they are or what they do.  We believe that great design and efficient processes can engage and inspire employees, and we are on a journey to rethink and redefine how colleagues interact with our corporate applications and products. We are a team of creative and collaborative strategic thinkers, and conceptual problem solvers who make every decision an informed one. We value precision coupled with a get it done mindset, and we look for proven skills over big egos. If you are obsessed with the employee experience, this is the team for you!

This role will report to CIT's Vice President of Employee Enablement Solutions.

Key responsibilities include:

• Support management in making critical decisions by providing regular briefings focusing on key activities, risks, and opportunities to streamline practices.  This includes development and management of:

  • Portfolio level dashboards and metrics

  • Facilitating reviews of critical activities

  • Coordinating activities to present a holistic view across EES

  • Onboarding new team members

  • Document management content and structure

  • Manage the Monthly Business Review document outlining achievements of the team

  • Creating materials including spreadsheets, PowerPoints, and dashboards

• Manage the submission of high quality and informative updates to management and staff.

• Provide portfolio level oversight, partnering with EES’ Organizational Strategy and Operations lead

• Partner with VP to conduct, track and support continuous improvement items arising from the Simplify Work and Tools global initiative.  Participate in calls as needed including documenting and tracking discussions.

• Communications & employee engagement:

  • Coordinate all-staff level activities including all-staff meetings, town halls, lunch-and-learns, newsletters, training, team building, social impact, employee recognition, and other employee engagement related activities

  • Develop and manage action plans in response to CIT employee surveys

  • SharePoint site administration

• Workforce Planning – responsible for reporting, forecasting, and optimizing CIT global team of employees and contingent workforce within budget

• Represent EES as needed in meetings, planning sessions, annual operating plan, etc.

• Coordinate activities of 9 member leadership team regarding reporting, work force planning, and other operational activities as needed.