Jobs and Careers

Account Lead - Agency Certifications

Saint Paul, United Statesfull_timeVerifiedPosted 26 Jun 2026

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Document Custody Associate reviews loan (or collateral) documents and/or handles processing of data. Works with external/internal parties to provide reporting, communicate deficiencies, clear exceptions, and executes affidavits and certification documents. Responsible for researching various issues to ensure client satisfaction, quality control, and compliance with custodial agreements. Responsible for reviewing complex and highly sensitive collateral documents per custodial agreements. Demonstrates seasoned level of expertise (preferably gained through corporate trust, mortgage and/or paralegal experience) in handling certifications. Interacts with management to provide accurate reporting and certification of document files and achieve departmental goals. Diligently executes frequent communication with clients regarding account issues. Communicates with customers and resolves moderately complex issues. May assist in production of reports to be included in Quality Management Program and Management Production Report. Incumbent must be able to manage multiple priorities simultaneously and be high detail oriented with superior client service skills.

Basic Qualifications
- Typically has an associate’s degree or three or more years of related experience

Preferred Skills/Experience
- Well-developed reading, writing, and mathematical skills
- Acute attention to detail
- Ability to manage multiple tasks
- Demonstrated administrative skills
- Ability to identify and resolve exceptions and to interpret data
- Well-developed customer service skills including proficient written and verbal communication skills
- Capacity to complete repetitive tasks daily and meet production goals, including deadlines
- Strong attention to detail and time management skills, specifically with collecting, organizing, and sorting letters and numbers
- Microsoft Office suite applications are required; emBTRUST software experience is a plus
- Ability to push, pull, and/or lift 20-30lbs, and sit and/or stand for long periods
- Able to bend or squat, and willingness to climb step ladders up to 10 feet high

This role requires working from a U.S Bank Location five (5) days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. C