Manager, Business Intelligence & Insights (TCF)

Job Title:

Manager, Business Intelligence & Insights (TCF)

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

A BI Manager leads the design and delivery of enterprise BI solutions across multiple domains, including HR, Finance, Sales, Operations, and Client domains. This senior-level role combines technical depth with strategic oversight, ensuring scalable, governed, and high-performing analytics. The role also includes mentoring junior developers and driving consistency in KPI frameworks and semantic modeling.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Build strong relationships with business leaders to understand their data needs and translate them into actionable user stories.
• Oversees a team of BI developers and own the delivery of analytics products, ensuring that product backlogs are well-maintained, development work is appropriately prioritized, and deliverables provide the expected value to the organization.
• Architect multi-domain enterprise dashboards that integrate data across HR, Finance, Sales, and Operations.
• Translate strategic business requirements into scalable, governed BI solutions. Write optimized SQL using window functions, subqueries, and CTEs to support complex data modeling.
• Design and maintain semantic models with robust datasets, joins, and calculated fields.
• Define and enforce KPI frameworks for global consistency and alignment with governance standards.
• Implement row-level and column-level security across BI platforms to ensure data protection and role-based access.
• Optimize semantic layers for performance, reusability, and governance across BI tools.
• Automate report refreshes, alerts, and exception monitoring to support proactive data management.
• Conduct design/code reviews and mentor junior developers to elevate team capabilities.
• Collaborate with Data Engineering, Governance, and business stakeholders to align BI solutions with enterprise architecture.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Ability to speak English fluently.
• Advanced SQL: Expertise in complex query design including window functions, subqueries, and CTEs.
• BI Tools: Deep proficiency in Domo and at least two additional platforms (e.g., Power BI, Tableau, Looker).
• Dimensional Modeling: Strong command of Kimball and Inmon methodologies.
• Semantic Layer Design: Skilled in building reusable, governed datasets and calculated fields.
• Security & Governance: Experience implementing granular access controls and aligning with enterprise governance.
• Automation: Ability to set up refresh schedules, alerts, and exception logic.
• Mentorship: Proven ability to coach and guide junior developers through technical and architectural challenges.

Career Level Context

• Entry level management position.
• Execution Style: Leads solution design and governance, mentors others, drives strategic alignment.
• Management Experience: 3+ years in BI/data roles, with 0–3 years of management experience.
• Growth Path: Expands into enterprise architecture, cross-functional leadership, and governance ownership.

What’s in it for you

We challenge conven