Project Manager

PROJECT  MANAGER

US - Remote

JOB OVERVIEW

As a Project Manager, you will engage with customers by managing multiple concurrent enterprise projects. Each step of the way, placing the customer at the center of everything we do, making their journey simple, valuable, and delightful. This role is focused on helping the customer implement Legion within budget and on time.  You will be responsible for managing multiple customer projects and promoting the goals of our customers, as defined within a statement of work.  During implementation, you will be prioritizing tasks, developing project plans, reporting to senior managers, liaising with customers, and attending customer meetings. The overall goal of the position is to leverage hands-on project management to consistently ensure implementation milestones are accomplished on time and achieve business results for our customers. 

RESPONSIBILITIES AND DUTIES                                                                                             

• Manage multiple concurrent enterprise projects, leading all implementation project phases.
• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Manage the work delivered by the project team and ensure it meets Legion quality standards
• Create professional customer-facing presentations such as Project Kick-off, User Acceptance Testing Kick-off, executive decks and more
• Lead and facilitate discussions and workshops with the customer
• Oversee project management documents, tools and methodologies including but not limited to risk management, change management, scope management, success criteria
• Define, manage, and deliver on customer expectations throughout the implementation process
• Work with teams within Legion to ensure implementation timelines and support SLAs are met
• Recommend best practices for using Legion to help store managers and team member’s to get the most from their Legion investment
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
• Be familiar with compliance and labor laws and how they impact customers
• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product
  
  

Customer Centric Consulting

• Develops long lasting relationships
• Actively set and manage expectations
• Understand, adapt and act within the customer’s organization and culture
• Continually acquires knowledge about our customers and solutions to grow adoption
• Manage difficult situations in a calm and structured way with timely internal and external communication to all levels of individuals
• Understands flexibility and learning how to prepare when needs change

Project Management

• Create detailed project plans using Legion templates
• Identify and manage risks and issues involved in delivering the project
• Ensure project is running on time and to budget
• Provide project updates on a consistent basis to various stakeholders including strategy, adjustments and progress
• Plan and outline details, next steps, resources, and goals for projects with varying complexity
• Resource and estimate according to the project scope ensuring that projects are delivered on budget
• Communicate the importance of resource allocations and project prioritization for the best use of scarce resources
• Budget and resource tracking and impact evaluation on projects scope, deadlines, and deliverables
• Use PSA Financial Force  to create and update project plans, can add custom fields and measure project performance in the software
• Manage changes to the project scope / timelines
• Create, analyze, and successfully manage Change orders and SOWs for several projects of all sizes
• Ensures all project artifacts are readily available
• Provides early warning on potential delays or priority conflicts
• Own and manage project escalations, working with Principal Consulting Manager and Customer Success Manager in support of the customer
• Manage the relationship and coordinate activities across Legion, vendor and customer teams
• Proactively manage overall Customer Health, working with the Principal Consulting Manager to ensure that all risks to a positive customer experience are documented and a recovery plan is in place for each of these risks
  
  

Product Expertise

• Identify, report and prioritize bugs & enhancements
• Gains