Senior Client Implementation Manager

The Role:

WTW is seeking a seasoned professional with experience within the medical insurance or benefits administration industry. The ideal candidate will have experience in a project or account management role with direct experience working with clients and have knowledge of Medicare, insurance, and health reimbursement accounts

The Client Implementation Manager provides an exceptional experience for our internal and external clients (and their retirees) as they implement our Individual Exchange product solution. This is an excellent opportunity for an individual to build on their project support and project management experience by working in a dynamic and evolving team, with the added opportunity to help in establishing project support practices. The ideal candidate should have previous experience or working knowledge of a project management tool, enjoy working with a wide range of people, and be comfortable being in an environment where plans can change rapidly to suit client demands.

This role will require a business-oriented leader who recognizes changing market dynamics and can effectively collaborate across multiple areas of the Company. This is a skilled position that requires extensive experience in a related field along with a high level of attention to detail. 

This role is responsible for managing the successful delivery and implementation of Individual exchange client solution products. At the end of the day, you will ensure that each client is ready to recommend WTW to new prospects.

Key Responsibilities of the Client Implementation Manager:  

• Depending on the opportunity, either work independently or in tandem with an Implementation Account Service Manager to project-manage new client implementations, including gathering requirements, creating, and managing a project plan, and coordinating in-house resources to deliver on that plan.
• Serve as a subject matter expert to clients in HRA administration, eligibility data, operations, and communications in order to successfully complete new client transitions.
• Create and update all project documentation & obtain client approvals when finalized.
• Serve as liaison with the data team to ensure eligibility specifications align with program design.
• Coordinate with multiple internal teams such as the product, funding, operations, and communications teams to assure overall readiness prior to program launch and all client requirements are configured.
• Implement multiple concurrent implementations while keeping all internal teams well informed of both project and client changes.
• Liaise between clients and Operations for specific participant escalations.
• Provide weekly status reports to client regarding project plan status. 
• Facilitate regular status meetings with internal teams and clients.
• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement
• Strong organizational abilities and flexibility to work in a performance driven environment

The Requirements:

• Bachelor’s degree required. 
• At least 5 years prior program, project, or account management experience within the healthcare or benefits administration industry. 
• Work history should include experience that has provided you knowledge of medical insurance and/or Medicare insurance products. Prior knowledge of Medicare will be a huge bonus in this role. 
• Proven track record of successfully delivering on multiple projects simultaneously, building appropriate process and tools, delivering results, and familiarity with standard project management concepts, practices and procedures.
• Ability to work autonomously and with little oversight in a self-paced approach to ensure workload is completed efficiently within departmental standards. 
• Demonstrated ability to adapt your strategy/approach quickly to client personalities, changing requirements, and new information. 
• Ability to present him/herself with professionalism and courtesy (even in stressful situations) through face-to-face interactions and through oral and written communications, including client meetings, conference calls, telephone, and email. 
• Demonstrated ability to see the “big picture” of a solution, asking the right questions, and being flexible and accommodating as possible while at the same time respecting and adhering to established processes.
• Experience presenting to and interacting with C-level executives of large organizations is preferred. 
• Ability to lead others, make decisions and coordinate the work of others. 
• Demonstrated ability to minimize exposure and risks within a implementations or project environment.
• Excellent interpersonal skills; ability to relate well to others and understand their co