Professional Services Consultant

We’re looking for a detail-oriented, cross-functional consultant who can help lead Asana deployments to our enterprise customers. You will be part of our Professional Services team, and committed to helping customers adopt Asana as both a technology platform and a holistic approach to collaboration across their organization. You will be part of a team that strives to help customers across countries, industries, and functions get off on the right foot and continue to get the most value out of the platform over time.

You will be a consultant focused on supporting our rapidly growing customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally. You will be a valuable liaison to the product team, providing real-time customer product feedback and helping to align and connect our product roadmap to our customers’ visions and goals. You will be able to share a unique customer-centric perspective to the broader business team and all of Asana, helping us evolve with our customer’s needs.

This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

 What you’ll achieve

• Gain a deep understanding of both Asana and each customer's business to serve as both a product expert and a trusted advisor through the change management journey
• Deliver creative, tailored engagements for each customer’s processes, needs, and jointly set goals
• Facilitate the change management process and engagement activities such as customer training, executive reviews, and regular progress meetings
• Analyze our professional services offerings and engagements to enhance our motion and how we serve our customers
• Collaborate with internal stakeholders to ensure a cohesive customer experience from pre-sale through the entire engagement, transition touchpoints, and beyond
• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders

About you

• 3+ years experience in customer-facing consulting roles, ideally with experience in customer-facing engagements in a consulting firm.
• Experience managing complex projects, understanding what's required for large-scale customer success
• Customer-centric and passionate about enabling customers to maximize Asana's benefits
• Crafts relationships using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues
• A problem-solving mindset to thrive in ambiguity, an aptitude for taking the initiative, and high business acumen to drive the success of clients and understand the impacts of change

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $133,000 - $169,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary prefere