Sales Service Lead Driver

Gordon Food Service Store LLC

Location: 340 W Kimberly Rd, Davenport, IA, 52803

Gordon Food Service Store, the retail division of Gordon Food Service, offers the fast pace of retail in an environment that lets you balance your life and foster development for future growth.

Our 170+ stores are the primary supplier for many small food service operators, families, non-profit organizations, caterers and so much more! 

Come help us champion a “Customer is King” environment and see why we set the bar for customer satisfaction in the retail industry!

Position Summary:
Presents a positive image to Gordon Restaurant Market customers through courteous, on-time, and accurate deliveries of products with a variable daily route. Operates a van and/or box truck in a professional and safe manner, demonstrating attention to detail and safe work habits.  May assist with store operations before or after completion of route. Trains new Drivers in the local market through ride-alongs and coaches on performance. 

Essential Functions:

Delivery:

• Provides superior customer service to all customers through safe, timely, and efficient deliveries of products.
• Builds and maintains good customer relationships.
• Accurately collects customer payment.  Safeguards company funds and follows banking policies.
• Collaborates with store and sales management to communicate and resolve customer concerns.
• Completes check-ins in a timely manner.
• Performs daily pre/post trip inspection of vehicle and equipment.
• Manages paperwork in order to complete customer pick-ups or credits.
• Performs equipment checks and reports mechanical issues and damages.  Maintains cleanliness and ensures completion of routine maintenance of delivery vehicles.
• Lead drivers are responsible for training new drivers on company procedures, safety protocols, and route navigation. 
• May be asked to assist with reports on driver performance, route efficiency, and other relevant metrics.
• May support accident follow up ride-alongs and provide feedback to the Store Manager on performance.

In Store:

• Accurately locates and picks customer orders in-store.
• Ensure accurate and efficient processing of customer purchases through the point of sale. Ensure security of assets including cash, checks, and merchandise by following policies and procedures.
• Accurately receive and merchandise products, ensuring proper rotation and product quality, end cap and planogram execution, top stock, freezer, cooler and backroom organization.
• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Punctuality, problem solving, and attention to detail.
• Ability to communicate effectively verbally and in writing.
• Ability to work independently and also function in a team environment.
• Goal oriented with a positive “can do” attitude.
• Ability to read, write, understand, and communicate in the English language.
• Ability to adhere to all safety regulations and procedures.
• Ability to meet the physical demands of this job including lifting, pulling, and pushing products
• Basic knowledge of a computer, including Google applications.

Equipment / Tools / Technology:

• Delivery van and box truck
• On-board computer and handheld scanner
• Two-wheel cart with a load weighing up to 350 pounds
• Uses dollies and other safety equipment to aid in the lifting and carrying of products
• Point of sale
• Cart

Education & Minimum Experience Requirements 

• High School Diploma (or equivalent) plus one year previous driving experience and one year experience in customer service or related field
• Must have or be able to obtain a DOT Physical
• Must have been in the Van Delivery Driver or Sales Service Box Truck Driver role for at least one year
• Valid Unrestricted Driver’s License required, CDL preferred
• No drug or alcohol offenses in the last 3 years
• Must be 21 years of age or older

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Servi