Sr. Business Process Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa U.S.A. Inc., a Visa Inc. company, needs a Sr. Business Process Manager (multiple openings) in New York, NY to

• Drive operational reporting and analysis for the Product organization business cadences for a large portfolio of products in Global Product’s Consumer Payments organization.
• Help manage projects, such as Visa network services – credential management including tokenization and payments processing products.
• Deliver reporting & analysis for executive updates, scorecards, product performance, and other ad hoc reports.
• Align leadership on objectives and key results (OKRs) and ensure proper tracking.
• Coordinate and collate data from business operations team members embedded within product teams in the portfolio.
• Support ongoing alignment and transparency on roadmap priorities with Consumer Payments product leadership and stakeholders such as Technology, Regional Product, VAS and CMS.
• Support the tracking of top initiatives and new development, and flag overlaps or ambiguous areas.
• Prep agendas and content to support leadership getting to thoughtful discussions and firm decisions during executive meetings, quarterly business reviews and for large scale All Hands.
• Support workforce management in partnership with HR and Finance.
• Work closely with Technology for joint Product/Tech delivery improvements, finding areas of opportunity for increased efficiency (e.g., right level of joint goals, assessing overlaps or duplication in services).
• Domestic travel required less than 10% of the time.
• Position reports to the New York, New York office and may allow for partial telecommuting.

Local Law 144 Notice for New York City Resident Applicants: For some requisitions, automated employment decision tools ('AEDTs') may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request an alternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.

Qualifications

Basic Qualifications:

• Employer will accept a Bachelor's degree in Business or related field, followed by 8 years of progressive post-baccalaureate experience in the job offered or in a manager or consultant-related occupation.
• Alternatively, employer will accept a Master’s degree in Business or related field, and 5 years of experience in the job offered or in a manager or consultant-related occupation.
• Position requires experience in the following skills:
• Product management, product operations, business operations or business consulting;
• Product lifecycle management;
• Negotiating cross-functionally with stakeholders including design, development, finance and/or operations team on work scope, timeline, resource investment, and trade outs;
• Working cross-functionally to manage complex projects;
• Designing customer surveys and carrying out interviews or focus groups;
• Analyzing quantitative and qualitative data to identify patterns and insights, discover customer preferences and behaviors, and offer recommendations;
• Understanding and implementing a regular cadence to effectively plan and deliver products that meet customer needs;
• Analyzing and identifying business opportunities for strategic, operational, or organizational improvements;
• Identifying potential markets, and understanding the competitive landscape and customer preferences and cultural differences;
• Identifying and analyzing potential long-term operational or strategic risks, developing effective risk mitigation plans and implementing and monitoring the plans to minimize adverse impact;
• Crafting and aligning suitable Organizational Key Results (OKRs) that effectively steer actions and provide a clear performance overview for leadership;
• Designing executive dashboard for leadership teams to review and monitor key metrics to evaluate product performance and health; and
• Utilizing Microsoft Office applicatio