Exceptions Specialist (Sunday - Thursday, 9am-5:30pm)

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

 

As an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties. You’re also responsible for the management of exceptions from daily activities.

What You Get To Do Every Day

• Order SLA Issues
• Customer Returns & Consignor Return Issues
• Investigate Aging RTC
• Manage un-batchable report and investigate orders
• Manage ZenDesk Tickets
• Assist Customer Service with Customer Inquiries
• Assist pickers with order issues as needed
• Must be able to navigate through Dior.  Looker experience is a plus
• Must have knowledge of Google Docs
• Keep leadership team and customer care updated as necessary
• Other duties as assigned

What You Bring To The Role

Minimum Requirements:

• High School or G.E.D. completion
• Strong verbal and written communication skills
• Strong critical thinking skills
• Ability to think quickly on your feet
• Accuracy and attention to detail are important
• Must be punctual and available to work overtime as needed
• Must be able to lift heavy boxes up to 50lbs and stand for extended periods of time

Preferred Requirements:

• 1-2 years experience at an E-Commerce facility preferred

Compensation | Benefits | Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
• State of the art, climate-controlled warehouse facility

 

The expected hourly rate for this role is $18 - $18. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8910 #LI-TJ10 #LI-Onsite

 

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stan