Care Navigator Clinical Lead - Remote

About Blackbird 

At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That’s why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities.

Our whole-child diagnostic approach reveals the full story behind each child’s challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.

Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025.

Position Summary:

The Care Navigator Clinical Lead serves as an expert on all aspects of Blackbird Health services and care model.  As such, they are primarily responsible for engaging and supporting patients who have complex needs to ensure a high standard of customer experience as well as execute broader administrative functions that support patients engagement in evaluative and treatment services. 

WHY WORK WITH US:  

• Remote opportunity
• Comprehensive benefits package; medical and dental coverage is available day 1 of employment
• 401k(with a company match)
• Paid time off
• Employer paid life insurance coverage.
• Clinician-led leadership team
• Explore your career advancement potential by receiving opportunities to grow with tenure
• Supportive work culture
• Blackbird Health is made up of intelligent, humble, compassionate and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise

ESSENTIAL FUNCTIONS:

Under Direction of the Care Navigator Manager:

• Support a positive patient care experience from the point of contact through to the completion of treatment services by ensuring patients complex clinical care questions are answered or navigated to the applicable provider

• Support Care Navigator with complex care navigation situations that may involve multiple provider or external providers

• Ensure adherence to best medical care practices and the Blackbird care model

•  Reschedule canceled med management type appointments within 14 days or less of originally scheduled appointment

• Coordinate with the Nursing Team to alert of patient care scheduling needs that deviate from the 14 day best practice time window.

• Coordinate with Nursing team on complex records requests 

• Communicate and deliver provider requests for updated evaluations, labs, or assessments

• Navigate scheduling concerns such as conflicting same day appointments, double booking, or other scheduling errors negatively impacting patient care

• Schedule time-based care appointments such as progress monitoring appointments and annual psychological evaluations

• Triage returning patient requests based on urgency and timeline from last visit. Responsible for ensuring patient eligibility, compliance, and care coordination:

• Verify patient insurance and payment method to ensure patient has active coverage and no outstanding balance.

• Check attendance policy compliance by confirming the patient has not been discharged in the last 3 months due to attendance violations.

• Schedule overdue annual psychiatric evaluations as needed.

• Manage re-entry process for new patients and patients absent from care 3+ years.

• Work closely with RN to coordinate/refer patients for HLOC/step-down navigation as needed.

• Download documents from required sites to gather patient information to be shared with the care team/providers (Mindprint, BASC, etc

• Adhere to confidentiality and data protection standards, including HIPAA regulations, to ensure patient privacy and secure handling of sensitive information.

• Support Managers in training initiatives for all new care navigator onboarding

• Attend team meetings to support organizational success and participate in ongoing training required by organization to ensure high quality services are delivered
• Able to independently problem solve and organize time to consistently achieve productivity and quality standards for role
• Use new technologies as directed by leadership (e.g., Luma platform, new EHR)

REQUIREMENTS:

• Certified Medical Ass