Account Manager

About ServiceUp:

We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle.

We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment.

Job Title: Account Manager
Reports to: SVP of Fleet Sales
Location: Remote

Position Overview:
The Account Manager will build and maintain strong relationships with customers, drive new business, and manage daily operations. This includes handling service requests, collaborating with the operations team, and ensuring customer satisfaction. Account Managers will also use data and insights to consult customers on best practices and areas of opportunity. They will address client inquiries, manage escalations, and travel to visit clients to strengthen relationships.

Key Responsibilities:

• Build relationships with fleet owners, managers, and key stakeholders.
• Collaborate with internal teams to ensure timely and successful service delivery.
• Identify new sales opportunities and achieve revenue targets.
• Forecast and track account metrics; prepare account status reports.
• Work with operations and strategic partners to grow existing and new business.
• Resolve customer service issues and escalate when necessary.
• Assist with client needs assessments and provide tailored solutions and proposals.
• Visit clients and attend industry events to represent ServiceUp.
• Maintain accurate customer records and drive portfolio growth.

Experience:

• 5+ years of B2B account management experience.
• 3+ years of customer-facing experience in high-tech or automotive industries.
• Strong consultative sales/account management background and ability to manage multiple projects.
• Proven success in customer satisfaction and retention.
• Familiarity with fleet customer requirements (Uptime, TCO).
• Preferred knowledge of last mile logistics program and fleet procedures.
• Strong communication, problem-solving, and cross-functional team experience.
• Proficient in GSuite, Excel, PowerPoint, Word, and Hubspot.
• BA/BS in Business Administration, Sales, or related field.

Physical Demands:

• Occasional travel to customer sites and events.

Why Join ServiceUp?

• Be part of a growing, innovative company.
• Competitive salary and benefits package.
• Career growth opportunities in a dynamic environment.
• Employee perks and a focus on work-life balance.

ServiceUp is proud to be an Equal Opportunity Employer, welcoming diversity in the workplace.