Vice President, People Products and Systems

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa's People (Human Resources) organization is transforming how we deliver exceptional employee experiences through innovative HR technology products and systems. We are moving beyond traditional HRIS administration to become a strategic product organization that puts employee experience first, creates intuitive and engaging HR products, and ensures our systems deliver seamless, consumer-grade experiences that employees love to use.

Job Scope

The Vice President of People Products and Systems, reporting to the Senior Vice President of People System and Operations, will provide senior leadership to drive the strategic product vision, user experience design, and operational excellence for all HR technology products and HRIS platforms. This role will operate in close partnership with the VP of HR Applications on the People Technology team to jointly shape Visa’s HR technology landscape.

The successful candidate will own the full HR product lifecycle - from discovery, employee experience design, and business requirement development in close partnership with HR leaders, through collaboration with the VP of HR Applications for technical build and integration, and continuing post-launch to drive adoption, measure impact, and deliver continuous improvement. This leader should have an eye towards the future to lean in with generative AI and human-centered design to build innovative People solutions across our systems.

The candidate will be responsible for a cross-functional global team including HRIS, product managers, business analysts and subject matter experts to define product strategy, manage system operations, and drive adoption of HR technology solutions across Visa's global workforce.

This role manages teams across multiple regions, collaborating with People Centers of Excellence (COEs) & People Business Partner (PBP) communities, technology teams and other Visa groups to develop and execute strategic and operational service delivery plans. The individual will also be responsible for creating and operationalizing our People data governance strategy.

This leader will also build and maintain strong internal and external relationships. Externally, they will partner with vendors to leverage benchmark best practices and identify opportunities to improve efficiency and user experience across all HR systems. Internally, they will drive horizonal interconnectedness within the team and with global technology partners to ensure Visa is leveraging the right HR technology skill sets to build a high performing, globally aligned function.

Responsibilities:

Product Strategy & Lifecycle Ownership

• Defining and executing HR product vision and roadmap aligned to business and employee experience, lead discovery, user research, and design thinking to identify innovation opportunities
• Translating insights into clear product requirements, user stories, and acceptance criteria, partnering with HR Technology team to build and launch high-quality HR solutions
• Owning the full product lifecycle and performance – driving adoption and continuous optimization while establishing and tracking KPIs, user satisfaction, and business impact

HRIS Leadership & Operations:

• Setting enterprise HRIS strategy and a 5-year systems roadmap aligned with Visa’s 2030 vision, lead planning, implementation, and change enablement
• Overseeing day-to-day HRIS operations and performance, including maintenance, technical end-user support, and continuous optimization to deliver reliable People systems
• Managing data and vendor governance: ensuring data accuracy, security, and regulatory compliance with audit readiness, overseeing vendor selection, contracts, and SLAs in partnership with People Technology

User Experience & Adoption:

• Championing employee-centric design principles across all HR technology touchpoints
• Leading change management and adoption through ownership of internal communications and marketing, stakeholder engagement, and targeted training programs and support resources
• Conducting regular user