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Patient Care Coordinator- Temp to Permanent
COPE Health SolutionsNew York City, United Statesfull_timeVerifiedPosted 8 Oct 2025
💰 $50,000/yr
About the role
The Patient Care Coordinator provides telephonic member outreach services to members enrolled in a COPE Health Solutions client health plan’s Medicare Advantage (MA) plan. This person will build strong relationships with members and providers to stay engaged in member medical care and medication adherence. Patient Care Coordinators are committed to removing the member’s barriers to care by identifying critical resources for members, helping them navigate through health care services and systems, and promoting member health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes.
FLSA StatusNon-ExemptSalary Range$18.00-$25.00 per hourReports ToDirectorDirect ReportsNoneLocationOnsite TravelNoneWork TypeTemp to hire ScheduleFull Time Position Description:
FLSA StatusNon-ExemptSalary Range$18.00-$25.00 per hourReports ToDirectorDirect ReportsNoneLocationOnsite TravelNoneWork TypeTemp to hire ScheduleFull Time Position Description:
- Telephonic outreach to engage assigned members to close identified quality gaps.
- Receive daily contact list of assigned members to outreach.
- Complete telephonic outreach to assigned members and necessary providers to complete scheduling for appropriate appointments.
- Establishes close relationships with and serves as a point of contact for members and providers, specifically IPAs in health plan’s network as well as other contracted value-based organizations.
- Complete all required onboarding and training to master standard work process and assignment.
- Track outreach progress daily for each assigned member in manner defined by project team (spreadsheet, dashboard, etc.).
- Attend daily huddle virtually with Project team and report out on outreach progress, track KPIs established by the Project team, and raise any risks.
- Communicate with assigned member Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate member care.
- Identify resources for assigned members to overcome barriers to care, such as transportation, housing, and childcare arrangements.
- Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
- Maintain strict confidentiality in accordance with CHS and client health plan policies.
- Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members o
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