Become a part of our caring community and help us put health first
 

The Receptionist 2 is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 2 ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

Center location: Conviva Little Havana - 1200 SW 1st Street Miami FL 33135.

 

The Receptionist 2 is responsible for welcoming patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This position is an administrative assistant type role and may include the following responsibilities:

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules. Coordinating logistics and schedules for multiple appointments and addresses across the area.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Provide assistance with various administrative tasks as required, including managing physician's schedules and maintaining physician's calendars. This may also involve monitoring performance metrics, conduct team huddles, and take on center administration duties in the absence of the Center Administrator.
• Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.

Decisions are regarding the daily priorities for an administrative work group and/or external vendors including coordinating work activities and monitoring progress towards schedules/goals, and often oversees work of others and/or is the primary administrative owner of a main process or program.  Works within broad guidelines with little oversight.

Required Qualifications:
• Bilingual in English and Spanish

• Must have good knowledge of and be very familiar with the Dade County area with the ability to find best and quickest routes when scheduling appointments.

• 1+ years of administrative and medical front office experience

• Ability to manage physicians schedules and maintain physicians' calendars.

• Ability to coordinate multiple appointments and addresses across the area.

• Excellent communication skills

• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:
• Value-based care model experience

Schedule:

Mon-Fri from 8am to 5pm

 

Use your skills to make an impact
 

Additional Information

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.<