frog CX Transformation - Platform Advisory Director

About Capgemini Invent:

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

frog is a leading global creative consultancy, part of Capgemini Invent.  We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation.  Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.

YOUR ROLE

 We are seeking a dynamic leader within frog’s CX Transformation team, which focuses on the Activation & Enablement of CX at scale. This leader will drive our efforts to build capabilities in CX Platform Advisory, with experience in leading and creating go-to-market offerings and building teams for Advisory & CX Consulting, especially with focus on the Adobe platform suite, and with a proven ability to both sell and deliver innovative solutions in this space. 

You will define an industry-leading, competitive go-to-market offering for Advisory services around CX platforms that complements Invent/frog’s existing go-to-market offerings and deliver impactful solutions that improve ROI and enable their marketing strategies, whether focused on productivity, optimization, or engagement.

·       You will lead and evangelize the sales of these offerings from lead acquisition through qualification, proposal development and sale closure, directly driving CMO/CDO/CIO/CXO conversations and guiding a team to facilitate the sales process.

·       You will hire, build and shape a team to aid in the sales and delivery of CX Advisory programs, participating in the recruiting and hiring effort to cultivate a team that matches both the skills and cultural needs to deliver this work and thrive as a part of frog

·       You will oversee and guide teams delivering CX Platform Advisory programs, providing executive leadership, facing off with senior client stakeholders and buyers, and providing expertise, proven approaches, and hands-on team guidance to deliver programs successfully and on-budget.

·       You are able to build a bridge between a future experience and the platforms needed to deliver these experiences.

·       You understand CX, marketing and sales capabilities to support a client in transforming how they work and build CX capabilities of the future. You have a deep understanding of the marketing ecosystem that clients work with (agencies, tech partners, etc) and are able to anticipate strategic shifts in this ecosystem.

·       You will help organizations unlock the potential of AI by defining pilots, scaling approaches, and embedding AI into their marketing & CX practices.

·       You will advise tier-one organizations at the cutting edge of the industry, delivering and embedding CX platform capabilities alongside supporting processes, operating models, and governance frameworks.

·       You will provide objective insights into the strengths and weaknesses of products, tools, and approaches to activate and enable CX strategies

·       You will have experience in working with products across the Adobe experience cloud and with their emerging GenAI products

·       You will drive relationships across Capgemini’s Industry Sales Team and Adobe partnership teams

·       You will lead & develop