Principal SRE Strategy Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Principal Product Manager for Site Reliability, you will drive the strategic planning, execution, and delivery of programs that enhance the reliability, scalability, and efficiency of our infrastructure and services. You will collaborate with cross-functional teams, including engineering, product, operations, and executive leadership, to define and implement SRE best practices, tools, and processes. This role requires a blend of technical expertise, program management, and product management skills to align technical initiatives with business objectives.

 

This is an individual contributor role reporting to the Senior Director, Cloud and Production Engineering. 

 

Responsibility

• Define and lead high-impact SRE programs, including incident management, observability, automation, and capacity planning, to ensure system reliability and performance

• Partner with product, engineering, and executive teams to create and maintain a strategic roadmap for site reliability initiatives, balancing short-term needs with long-term scalability

• Facilitate requirements definition across teams to create engineering-ready epics, user stories and acceptance criteria while identifying dependencies and relative priority with other initiatives by working closely with software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, and drive successful outcomes

• Collaborate with senior executives to align SRE initiatives with company-wide goals, providing strategic insights and recommendations

• Develop and deliver clear, compelling presentations to executive leadership, translating complex technical concepts into business-oriented outcomes and securing buy-in for initiatives

• Oversee post-incident reviews, drive root cause analysis, and implement preventive measures to minimize downtime and improve system resilience

• Champion the development and adoption of automation tools and frameworks to reduce toil and improve operational efficiency

• Communicate program status, risks, and outcomes to senior leadership and stakeholders, translating technical details into business impact

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 15+ years of professional experience in the High-Tech Industry, including 12+ years of experience in product management or site reliability engineering (SRE) managing, designing, and delivering world class SRE platform and infrastructure for SaaS products and services

• Proven track record of leading complex, cross-functional programs in a fast-paced, technology-driven environment

• Demonstrated ability to work effectively with executives, including presenting strategic plans and program updates to senior leadership

• Experience with SRE principles, including observability, incident response, and infrastructure automation

• Experience with distributed systems, cloud platforms (e.g. AWS, Azure, GCP), and container orchestration (e.g. Kubernetes)

• Experience with CI/CD pipelines, infrastructure as code (e.g. Terraform, Ansible), and monitoring tools (e.g. Prometheus, Grafana)

• Experience in building dashboards and data driven approach to projects

• Experience in presenting to Executive Leadership, internal to the company and with external customers

• Ability to thrive in ambiguous environments and manage competing priorities

• Bachelor’s degree in Computer Science, Engineering, or a related techni