Operations Lead Specialist TP Trade Management

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Job Summary:

The Operations Lead Specialist Trade Management is responsible for assisting the Supervisor with enhancing the productivity, reducing the Risk Profile and Enhancing the Client Experience as related to highly complex and client specific security related transactions. These Lead Operations Specialists are the Subject Matter Experts related to processing activities such as; instruction receipt, authentication and routing, entry instruction and verification, processing and recording and reporting and reconciliation.  As a Subject Matter Expert they are expected to assist team members as needed for processing expertise and back-up.  The Lead Operations Specialist II is a back-up for all functions including some Supervisor functions.  They will also assist Management in the identification and resolution of issues.  The Lead Operations Specialist II must have the ability to identify market related issues on instructions (missing or conflicting requirements) and communicate these issues along with expected resolution directly to clients in a formal setting (such as a call or meeting with other LOB managers or clients).  The Lead Operations Specialist II has a direct focus on meeting the Standards and Goals of the department.  They proactively identify trends that will aid in the increased STP for both the Division as well as the Client, adding to the overall Client Experience by acting as a direct contact related to a specific client relationship or process.

Areas of Responsibility:

Transaction Processing

• Assist Supervisors in Workflow Management

• Independently manage client specific processes and provide daily feedback and reporting

• Act as dedicated point of contact for specifically identified client processes

• Processing and analysis of complex and client specific instructions   

• Entry of all client trades sent to BBH which may be STP, automated but needing repair, or fully manual (rekey)

• Authenticates, confirms, and distributes all Faxed trades received into the Bank

• Perform various edit checks on all electronic trades. Those trades with missing, incomplete, inconsistent or poorly formatted data are sent to repair for research and resolution

• Re-key - Faxed trade tickets are entered into GTPS

• Processing of complex and client specific instructions   

• Verify (dual controls) information prior to release to other areas of the firm as well as release to market

• Assist in management of daily volume

• Escalate known or potential issues to management

• Help ensure all deadlines and requirements are being met

• Assist team members and supervisors with daily tasks as Subject Matter Expert

Conflict Resolution

• Resolve transaction related problems using established procedures or client documentation and available systems

• Analyze trends and provide feedback on instruction content and format as related to market requirements/standards

• Ensure timely response to internal and external requests

Communication

• Ability to clearly and professionally communicate instruction related issues to clients

• Communicate expected resolution (where applicable) based on market knowledge

• Provide superior client service

• Work proactively with clients and internal areas to improve instruction and process flow

• Attend Client Meetings and have ability to actively engage with the Client

Education & Technical Skills:

Education

• BS/BA degree or equivalent work experience

• Minimum 3 Year Custody/Operations experience

Knowledge and Skills

• Excellent proven written and verbal communication skills

• An aptitude for thorough analytical and problem resolution

• Proven ability to provide feedback and guidance to clients effecting change in behavior and overall satisfaction

• Self-starter, proactive and objective oriented

• Ability to execute tasks with little direction, and plan time effectively to meet deadlines

• Ability to multitask and deal with competing priorities

• Ability to identify, analyze, reso