Wellbeing Site Manager - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.


In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Team Intro
The USDS T&S Wellbeing Ops & Culture team exists to develop a vibrant organizational culture that focuses on the celebration, development, and wellbeing of our people. This team manages all aspects of Culture, Recognition, Wellness, and Wellbeing initiatives with the goal of creating a 'best in class' culture that our people are proud to be a part of.

Responsibilities
- Work closely with Wellbeing Ops & Culture Program Lead and Global Wellbeing Team to tailor, implement and manage wellbeing programs based on a Global Wellbeing Strategy and Framework
- Staff well-being and culture program initiatives, participation rates, and report site health.
- Set and monitor productivity targets with vendor clinicians and workload assignments, and ensure appropriate coverage for site support.
- Build deep knowledge expertise at site level to recommend effective wellbeing programming interventions, customized to cultural and business needs
- Provide psychoeducational training surrounding mental health to the site.
- Organize in collaboration with the wellness ambassadors/ HRs to promote well-being via evidenced-based initiatives.
- Ensure compliance to legal and regulatory standards related to employee psychological health and safety.

The job description is not exhaustive; it is intended to give an overview of the role. Other duties within the general scope of the function may be required.

Our Wellbeing Site Manager performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this person interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Qualifications

Minimum Qualifications:
- Post-graduate degree or equivalent professional qualifications in health psychology, behavioural science or another relevant health behaviour-related field; (Licensed Clinical Psychologist, LCSW, LPC, LMFT)
- Full unrestricted license to practice
- 2+ years’ experience in supporting evidence-based health and wellbeing programs and initiatives in a corporate context

Preferred Qualifications:
- Experience providing consultancy on complex topics to a range of stakeholders;
- Strong working knowledge of Operations metrics and structure
- Willingness to travel (approximately 10% post-COVID)
- Strong working knowledge of trust and safety operations workflows and experience developing and evaluating behavior change interventions in applied settings.
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