Lounge Server - On Call

The Lounge Server primary responsibility is to expedite guests’ drink orders, provide beverage and bus service and is responsible for ensuring the guest always receives impeccable service. The right candidate must have a thorough knowledge of wine liquor and beer, dining etiquette and protocol, strong interpersonal skills and a deep familiarity with wine and beverage service.

Core Job Responsibilities: 

• The Cocktail Server will provide elegant, warm and responsive service to all guests while taking and serving beverage orders. All duties are to be performed in accordance with departmental and company policies, practices, and procedures 

• Complete opening side duties fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies 

• Communicate order into system through Bartender; ensure transmission is verified 

• Knowledge of Hotel services and features as well as local attractions and activities to respond to guest inquiries 

• Respond to and resolve guest complaints, exceed guest expectations, and provide other supporting services. 

 

Qualifications: 

•  Knowledgeable of all Steakhouse menu items, including descriptions of every wine and champagne by the glass and major wines on the wine list, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment 

• Knowledgeable of tableside sequence of service 

• Able to balance and carry a tray loaded with glassware 

• Ability to push and serve from a beverage cordial cart 

• Minimum age requirement 21 years or older. 

• Minimum of 1 year of previous Food and Beverage experience in a fast-paced environment with cocktail serving experience, preferably within a hotel/gaming property. 

• Possess excellent interpersonal service skills with a friendly and professional demeanor, manage multiple tasks and remain calm and produce expected results in a very high paced environment. 

• Basic math skills are required, as well as the ability to handle cash and accurately make change. Must have knowledge and ability to perform proper Bottle service. 

• Alcohol Awareness Card 

• SNHD Food Handler Card 

• Nevada Gaming Registration

 

Physical Demands: 

• Work is performed in a Casino/Hotel setting. 

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. 

• May be exposed to smoke 

• The noise level in the work environment is usually moderate to loud. 

• Constant contact with executives, department management, employees, and guests. 

• Prolonged sitting or standing and mobility. 

• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally 

• Eye/hand coordination.