Head of Operations – Global Business Services (Hybrid, Multiple Locations)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The Head of Operations is responsible for ensuring the consistent, scalable, and high-performing delivery of GBS services across all global hubs. Reporting directly to the Head of GBS, this role oversees a portfolio of operations including, operational performance, service governance, continuous improvement, and employee experience at delivery centers across the globe. 

You will be partnering with our business to ensure the smooth onboarding of new services and modifications to existing ones; building a rigor of Operational Excellence and Continuous Improvement where a culture of problem-solving, operational discipline, and performance accountability is developed; And, ensuring global consistency and high-quality experiences for customers, employees and stakeholders.

Qualifications

• 10+ years in GBS, shared services, or operational leadership roles with a global scope.
• Proven ability to lead multi-site operations and cross-functional teams.
• Experience in Lean Six Sigma , digitization initiatives and service management frameworks.
• Strong leadership in communications, change management, and stakeholder engagement.
• Ability to operate across global time zones and travel occasionally as needed.

Additional Information

• Sponsorship for relevant country work authorization is not available for this position, now or in the future

Offered rate of compensation (US locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $200,000 - $280,000.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.