Customer & Vendor Operations Specialist

We are seeking a Vendor Operations Specialist looking to start their career who is personable and detail-oriented and will provide support in a variety of teams such as Customer Service, Online Sales, Procurement, and Fulfillment. This person would be eager to resolve issues by phone and email with both our external customers and our internal partners. What You'll Do 

• Answer customer service calls or emails from customers regarding questions on their orders; contact customers regarding issues with their orders via phone and email.
• Address customer inquiries related to order returns in a timely, professional manner and ensure appropriate resolution to any outstanding order is completed.
• Log and communicate recurring customer issues and/or complaints to team leadership and account managers.
• Process online orders: communicate with customers via phone and email when needed to ensure their orders are processed correctly.
• Submit vendor PO’s and follow-up on fulfillment and tracking. Escalate issues when dealing with unresponsive vendors. 
• Process and track RMAs.

What You'll Need  

• High school diploma or equivalent required. Associate’s / Bachelor’s degree preferred
• 1 year experience in a Customer Service role preferred, willingness to learn and drive to succeed a must
• Phone system proficiency
• Microsoft Office Suite competency (Excel, Word, Outlook, PowerPoint)
• Outlook expertise, including managing multiple inboxes seamlessly
• Experience working with web-based interfaces, especially with using multiple tabs
• Excellent communication skills, especially over phone and email
• Flexible and adaptable; enjoys taking on various new responsibilities when needed but is also content focusing on one repeated task when needed
• Problem solver
• Highly detail oriented
• Able to work independently, as well as cooperate within a team
• Able to prioritize and work in fast-paced, multi-tasking environment

Who You Are We take our guiding values seriously. You should be someone who will:

• take action. You respond quickly to customers and seek excellence in everything you do.
• build trust. You always act in a customer’s best interest and do what you say you will
• think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
• make it easy. You find ways to solve problems and bring clarity to complex challenges.
• win together.You are inclusive and collaborate to delight the customer and deliver success 

Who We Are   Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority. Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together. What We Offer 

• This is a Hybrid opportunity, offering the flexibility of three days in the office and two remote.
• Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.

Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law. If you have a disability or special need that requires an accommodation in the application process,