Fleet Customer Service Representative

Title: Fleet Customer Service Representative
Division Name: Finance and Planning
Department: Parking & Transportation

Job Summary

To provide exceptional customer service to the campus community in all aspects of the fleet and bus reservation operations. In addition, supporting the parking and transportation customer service team by cross training in parking office operations.

Additional Information

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$16.61-$18.00 per hour

Required Qualifications

1. High school diploma or equivalent.

2. Any one or combination totaling three (3) years (36 months) from the following categories:

-college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:

-30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor’s degree (120 semester hours) equals three (3) years (36 months)

- responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications

1. Knowledge of Agile Fleet Commander, TMA Systems Fleet Management, or other Fleet Vehicle Reservation system.
2. Broad knowledge of office practices and procedures.
3. Knowledge of computers.
4. Ability to multitask and work under stressful conditions.
5. Ability to exercise independent judgment.
6. Ability to deal with the public and clients in a friendly, positive manner to achieve customer satisfaction.
7. Strong written and oral communication skills.
8. Strong customer service orientation.
9. Initiative and ability to solve problems and identify alternative solutions.
10. Ability to promote team building through effective and timely communication.
11. Valid State of Illinois driver's license.

Work Hours

Monday-Friday, 8:00 am – 4:30 pm

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Ability to distinguish colors on a monitor.
4. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

June 2025

Optional Applicant Documents

Certification of Retirement Annuity
Transcripts - see Special Instructions to Applicants section for additional options

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

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