Program Manager Customer Success

Who are we

Founded in 2017, Lokalise is a cloud-based translation management system that helps businesses streamline their localization processes. It provides a platform for managing translations of software, websites, mobile apps, and other digital content. Overall, Lokalise helps businesses improve their time-to-market, increase translation quality, and reduce costs associated with localization.

We need you!

We are looking for a Customer Success Program Manager, to join our Customer Success team and be responsible for building and implementing our "one-to-many" customer engagement programs for our non-managed/digital customers at Lokalise.

You will:

• Develop and deliver the customer success “one-to-many” offering to drive retention and growth 
• Work closely with GTM, Product and Customer Success teams to develop and deliver programs that increase customer engagement and loyalty.
• Leverage digital methods to drive engagement with our customers to increase adoption e.g. life-cycle marketing campaigns, webinars, and events.
• Develop and maintain strong relationships with key customers to understand their needs and ensure their success.
• Analyze customer data and feedback to identify opportunities, monitor success, and optimization across customer success programs.

You must have:

• 5+ years of experience in customer programs, customer success, or related field.
• Knowledge of customer lifecycle planning and engagement tactics.
• Familiarity with key customer relationship systems e.g. CRM (Salesforce a must); CS Systems (Gainsight, Planhat, Catalyst), Marketing (Marketo, Hubspot)
• Experience developing "one-to-many" programs and tactics, including objectives and key metrics, upon which a project will be evaluated and tracked for progress.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.
• Ability to identify trends through data analysis and/or create and test hypotheses via intentional experimentation, synthesize findings, and iterate quickly as necessary.
• Self-starter that takes initiative for proactively supporting both strategy and tactical execution plans with high attention to detail and delivery excellence.

It will be considered a significant advantage if you have:

• Experience with product analytic tools - Amplitude (nice to have), Mixpanel, Pendo

What we can offer you:

• Mental health support - every employee has access to a dedicated mental health platform.
• Flexible working hours - work asynchronously.
• Unlimited vacation policy - yep, unlimited!
• Employee stock options plan.
• Company bonus - bi-annual pay outs.
• Top tech equipment to work with - Apple Mac, Bose headphones, Apple AirPods, etc.

#LI-remote  #LI-DS1

We are committed to a culture of inclusion and equal opportunities. Therefore, we welcome applications from people of all gender identities, sexual orientations, personal expressions, relationship, marital, or civil partnership statuses, racial identities, national or ethnic origins, religious beliefs, ages, and disability statuses.