Jobs and Careers

Credit Services Manager

Work at Home - Kentucky - Other, United Statesfull_timeVerifiedPosted 19 Nov 2024

💰 $119,700/yr($62,500/yr – $119,700/yr)

About the role

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

CAREER OPPORTUNITY OFFERING:

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
This position pays between $62,500.00 - $119,700.00/hr based on experience

The Manager, Credit Balances will support the Director, Credit Services in the selection, direction and development of credit balance department team members, and will report to the Director, Credit Services. The Manager will be responsible for assisting team members with problematic accounts and questions regarding credit resolution and refund processes. The Manager will be responsible to report on Key Performance Indicators for the department and will be held to the standards identified as benchmarks for each client. Position duties include managing the daily work-flow of the department, monitoring progress to identify trending issues and develop training or processes to address these issues. The Manager will also hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members. The Manager will be responsible for overseeing progress on the floor and monitoring the worked accounts for quality assurance. The position will also manage assigned associate's time management and approval of timecards for payroll processing. 

Essential Job Functions:

Assists with creating strategic vision for credit balance services across the organization. The Manager will be responsible for assisting the credit balance leadership in developing and implementing short and long-term plans and objectives to improve revenue and ensure compliant credit resolution.

The Manager will work with revenue cycle departments to identify and correct trends to implement preventative measures and timely resolution.

Regularly monitors data to identify gaps in the operations and works with key parties / departments to resolve the issues.  In addition, monitors ongoing issues to ensure new processes are consistently followed and maintained

Organizes functions through establishing clear accountabilities and decision rights, delegation of duties and appropriate departmentalization. Counsels and disciplines employees when necessary in accordance with department and/or organizational policies.

Establishes departmental goals with staff to optimize performance while improving operations to increase customer satisfaction and meet the financial goals of the organization

Participates in monthly, quarterly and annual key indicator goal setting.  Participates in reviews, updates, and implementation of policies and procedures to support the vision and goals.

Accountable for a comprehensive and effective communication strategy with the department that promotes a common understanding of the market, vision, strategy and accountabilities.

Promotes a culture of two-way communications and creates opportunities for staff participation.  Activities focused on Employee engagement, including intentional coaching and mentoring.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Job Experience: