Sr. Manager, Program Design

About the team

The Marketing Technology & Operations team is the connective tissue that powers Zillow’s marketing effectiveness at scale. We build the systems/tools, data, and operational infrastructure that drive marketing automation and enable cross-functional Marketing execution.

Within MarTech & Ops, the Program Management Office (PMO) serves as the engine of cross-functional coordination and strategic initiative delivery. Our team of program and project managers owns the programmatic view of the Marketing portfolio and enables consistent, repeatable execution by aligning goals, driving planning cycles, managing dependencies, and ensuring smooth collaboration across all Marketing functions. The PMO is also responsible for leveraging operational data to identify/drive opportunities for efficiency.

About the role

As Manager of the PMO, you’ll lead a team of 3–5 program and project managers responsible for delivering high-impact initiatives across the Marketing organization. You will evolve and scale our program management discipline, championing best practices in planning, communication, stakeholder management, and process excellence.

You’ll be a thought partner to marketing leadership, proactively anticipating organizational needs and building the operational muscle to accelerate delivery of strategic initiatives. You’ll also serve as a trusted advisor, facilitator, and integrator — helping teams keep the big picture in focus while tracking critical details.

This is a highly visible role requiring deep collaboration across all Marketing functions including Product Marketing, Strategy, Technology, Creative, Data Science, Legal, Brand, and Customer Experience teams.

You Will:

• Lead and Grow the Team: Hire, manage, and develop a high-performing team of program and project managers.

• Drive Strategic Execution: Oversee planning, coordination, and execution of large-scale marketing programs — from go-to-market campaigns to technology initiatives to regulatory compliance efforts.

• Harness AI to Empower People and Workflows: Leverage AI, data, and automation to drive speed, adaptability, and outcomes across the enterprise.

• Align Cross-Functionally: Act as a hub of coordination across Marketing and partner teams (Product, Engineering, Legal, etc.), ensuring visibility, alignment, and shared accountability.

• Elevate Program Health: Establish and monitor KPIs and program health metrics, escalating risks and ensuring leadership has the insights needed to drive decisions.

• Scale What Works: Build a culture of continuous learning and systematize learnings/reusable assets (e.g., templates, retrospectives, playbooks) to drive efficiency and knowledge sharing.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $160,500.00 - $256,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 7+ years of experience in program or project management, including 2+ years in a team leadership or people management role.

• Experience in Marketing, MarTech, or a highly cross-functional operational environment.

• Strong understanding of program management methodologies (Agile, Waterfall, Hybrid) and tools (e.g., Asana, Smartsheet, Jira).

• Proven ability to manage complex programs with multiple workstreams and stakeholders.

• Excellent written and verbal communication, executive presence, and influencing skills.

• Strong business acumen with the ability to quickly understand priorities, interdependencies, and tradeoffs.