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Extended Rocketeer: Technology Consultant (Contract)
ServiceRocketRemote (US), United States, United StatesRemotecontractVerifiedPosted 27 Mar 2025
About the role
G'day!We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of our clients' and your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty-plus years and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A technology services leader of many solutions and partnerships with industry giants and household names. This allows you to team up with world-class group of experts to execute meaningful projects.- Through your experience, you'll be able to enhance your industry knowledge and work with high-level decision-makers.- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. Our culture rocks! You’ll join a fun-loving and inclusive work environment.- ServiceRocket has a dedicated leadership behaviors mindset that ensures you'll be a valued member of the team whose contribution matters.
Visit our website to learn more and become a part of our Rocketeer Nation.
ServiceRocket is expanding its team by added an Extended Rocketeer workforce. This is a dedicated group of contractors who have been certified by ServiceRocket to be a part of our Professional Services Consultants. This is an area is responsible for providing consulting services to clients by providing a complete project solution to achieve measurable business improvement. The solutions typically leverage enterprise level products and services, systems integration, or other proprietary tools.
As a subject-matter expert, the Extended Rocketeer can expect to work on projects semi-continuously throughout a year in multiple client engagements acting as the key technical resource dedicated to delivery of solution and it's implementation. The role is joined by a Project Manager and Account Executive in the relationship with the client.
What you’ll be doing 💪
- Design, develop, and implement high-quality solutions including architectural system design- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements- Provide experienced guidance, feedback, and recommendations to customers based on established best practices- Support the roll-out, adoption, and scaling of provided solutions for customers- Handle customer engagements including scheduling, coordination, communication, and enhancing the customer relationship- Assist with proposal development and statement of work definitions- Engage with potential customers on sales calls as a technical resource, advising on product solutions
What you’ll bring to the table 🧑💻
- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines (or equivalent in work experience)- Minimum of 5 years of experience in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills- Excellent analytical skills with the ability to take a holistic view across a range of domains- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions- Top candidates for this program will have familiarity with Atlassian and its products (including Jira, Trello, etc)- Understanding of tools for Asset management, analytics is a huge plus.- Other helpful knowledge areas include: Asana, ServiceNow, Freshservice, Miro- Knowledge of scripting languages is a strong plus (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)- Familiarity with ITIL and ITSM principles- Experienced in UAT testing and test use-case development- Knowledge of multiple cloud technologies- Excellent communication skills, including workshop facilitation, written and verbal communication- Experience with Agile development methodologies
Your leader 🤟
Rob is a music lover, a distinguished triathlete, and our founder and CEO. He helps lead our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager, JC, you will deliver value through high-impact p
Twenty-plus years and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A technology services leader of many solutions and partnerships with industry giants and household names. This allows you to team up with world-class group of experts to execute meaningful projects.- Through your experience, you'll be able to enhance your industry knowledge and work with high-level decision-makers.- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor. Our culture rocks! You’ll join a fun-loving and inclusive work environment.- ServiceRocket has a dedicated leadership behaviors mindset that ensures you'll be a valued member of the team whose contribution matters.
Visit our website to learn more and become a part of our Rocketeer Nation.
ServiceRocket is expanding its team by added an Extended Rocketeer workforce. This is a dedicated group of contractors who have been certified by ServiceRocket to be a part of our Professional Services Consultants. This is an area is responsible for providing consulting services to clients by providing a complete project solution to achieve measurable business improvement. The solutions typically leverage enterprise level products and services, systems integration, or other proprietary tools.
As a subject-matter expert, the Extended Rocketeer can expect to work on projects semi-continuously throughout a year in multiple client engagements acting as the key technical resource dedicated to delivery of solution and it's implementation. The role is joined by a Project Manager and Account Executive in the relationship with the client.
What you’ll be doing 💪
- Design, develop, and implement high-quality solutions including architectural system design- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements- Provide experienced guidance, feedback, and recommendations to customers based on established best practices- Support the roll-out, adoption, and scaling of provided solutions for customers- Handle customer engagements including scheduling, coordination, communication, and enhancing the customer relationship- Assist with proposal development and statement of work definitions- Engage with potential customers on sales calls as a technical resource, advising on product solutions
What you’ll bring to the table 🧑💻
- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines (or equivalent in work experience)- Minimum of 5 years of experience in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills- Excellent analytical skills with the ability to take a holistic view across a range of domains- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions- Top candidates for this program will have familiarity with Atlassian and its products (including Jira, Trello, etc)- Understanding of tools for Asset management, analytics is a huge plus.- Other helpful knowledge areas include: Asana, ServiceNow, Freshservice, Miro- Knowledge of scripting languages is a strong plus (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)- Familiarity with ITIL and ITSM principles- Experienced in UAT testing and test use-case development- Knowledge of multiple cloud technologies- Excellent communication skills, including workshop facilitation, written and verbal communication- Experience with Agile development methodologies
Your leader 🤟
Rob is a music lover, a distinguished triathlete, and our founder and CEO. He helps lead our Global Services team with empathy, critical thinking, and a lot of authenticity. With him and your manager, JC, you will deliver value through high-impact p
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