Product Manager II (with strong technical writing skills)

Job Summary

The Product Owner/Product Manager is responsible for the product backlog and leads the team to ensure product outcome based on prioritization of assigned services including but not limited to planning, development, introduction, and maintenance of assigned solutions. Responsibilities include creating/writing internal technical documents, gathering and prioritizing product-based customer requirements, defining the product roadmap, release planning, and working closely with internal and external development, and external vendors supporting various aspects of the project. The Product Owner/Product Manager coordinates activities with all stakeholders including engineering, marketing, IT, operations, vendors and customer support teams to ensure objectives are met and aligned with the company’s overall strategy and goals. 

Core Responsibilities & Accountabilities

• Drive the product vision implementation strategy and collaborate cross-functionally with colleagues in engineering, marketing, sales, operations, legal, security, and other areas of the organization to ensure alignment and clear communication throughout each project
•  Serve as a subject matter expert within the company for assigned services, prepare and deliver presentations to team members and executives, and customers where applicable
•  Write, edit, and review technical documents such as software requirement specification (SRS), technical requirements documents (TRD), functional requirements documents (FRD), and product requirements documents (PRD), keeping all documentation up to date per a specified standard operating procedure cadence
• Document, publish, and maintain all internal and external processes, procedures, and guidelines for assigned products and services 
•  Deliver approved product requirements in the form of feature stories to engineering for development, testing and deployment 
• Collaborate with key stakeholders to establish consensus around technology gaps, future architectural solutions, define high-level and detailed requirements 
• Gather feature requirements, schedule releases, and coordinate sprints partnering with scrum master
•  Participate in Agile development methodologies by maintaining and prioritizing feature backlog, daily standups, grooming sessions, and related activitiesby working closely with internal and vendor engineering teams
• Prepare instructional manuals, how-to guides, knowledge articles, and other supporting documents to communicate complex and/or technical information partnering with engineering and Help Desk when applicable
• Foster a creative and innovative culture with a strong emphasis on team collaboration and a customer-first mentality 
• Reach out to customers, soliciting feedback on products and services, as appropriate 
• Partner with cross functional departments and vendor consultants to define quarterly deliverables
•  Prioritize activities based on business and customer impact, employing an outcome-based mentality over an output-based mentality 

 Working Conditions

• Remote “Work Together Anywhere” position with home office environment using standard office equipment
• Primarily a non-travel role but may be requested to travel for meetings, company annual Summit, and other industry events

Key Technical Competencies

• Agile Development/Methodology
• Technical Writing/Technical Reviews
• Product Performance, Management, and Strategy
• Product/Service Innovation
• Requirements Assessment and Gathering

Minimum Qualifications & Skills

•  Bachelor’s degree in business, Marketing, Telecommunications, or related field
•  Minimum of 5 years’ experience in product ownership/management with a track record of managing all aspects of a successful product throughout its lifecycle, defining direction of a product through vision-setting and working closely with the development team and stakeholders to execute against the goals identified 
•  Excellent written and verbal communication skill 
•  Ability to understand and accurately translate technical information
•  Knowledge of coding and scripting languages, such as Python, Java, and C Sharp
• Excellent problem