Customer Support Assistant

Company Description

About Us

At Sociaxe, we are dedicated to delivering innovative solutions that streamline business operations and support long-term growth. Our team is composed of driven professionals who value efficiency, collaboration, and professionalism. , we serve a diverse range of clients and industries with a strong commitment to excellence in every task we take on.

Job Description

Job Description:
Sociaxe is seeking a detail-oriented and customer-focused Customer Support Assistant to join our Cleveland-based team. In this role, you will act as the first point of contact for our clients, ensuring that all inquiries, concerns, and requests are addressed promptly and professionally.

Responsibilities:

• Provide high-quality assistance to customers via phone, email, and in-person

• Handle inquiries, resolve complaints, and ensure customer satisfaction

• Update and maintain accurate customer records in our systems

• Collaborate with internal teams to solve client issues efficiently

• Monitor and follow up on customer support tickets

• Identify recurring issues and suggest improvements for service processes

Qualifications

Qualifications:

• High school diploma or equivalent (associate or bachelor’s degree preferred)

• Previous experience in a customer service or support role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to work in a fast-paced environment and multitask

• Proficient with Microsoft Office and customer support software

Additional Information

Benefits:

• Competitive salary: $40,000 – $45,000 annually

• Opportunities for professional development and career growth

• Skill-building and on-the-job training

• Supportive and inclusive work environment

• Paid time off and holidays

• Full-time schedule with consistent hours