Clinical Service Specialist - On Call

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$39.11 - $48.12 Hourly

Department:

Health Department

Job Type:

On-Call

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

May 26, 2025

The Opportunity:

This Work Matters!

This position is open until filled. For best consideration apply early (Initial review will take place on 05/26/2025 and every other week thereafter) 

As an on-call employee you may work intermittently, less than 20 hours per week.

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities. 

The EMS Clinical Services Specialist (CSS) position works with individuals who use the 9-1-1 EMS system within the Tri-County Portland area frequently and/or inappropriately. The person in this position will carry out clinical and psycho-social assessment of individuals who are frequent users of the 9-1-1 system, collaborate with various governmental agencies, medical providers and other community partners to develop and implement care plans that connect frequent 9-1-1 callers with appropriate systems of care in order to improve frequent callers’ health and reduce their inappropriate use of EMS. The position will also participate in ongoing program evaluation, refinement, strategic planning and oversight. This Clinical Services Specialist strengthens the Health Department's relationships in the community by collaborating with a variety of stakeholders, such as the health and social services agencies of Multnomah, Clackamas and Washington counties, fire department first responder agencies, ambulance service providers, mental health providers and medical professionals. 

As the Clinical Service Specialist, you will: 

• Provide direct clinical support, including assessments and interventions for clients with complex issues

• Consult on clinical care and safety, conduct behavioral health assessments (phone, in-person, and field), and work with multidisciplinary teams for crisis intervention and problem-solving

• Manage client records in compliance with state law and health department policies

• Collaborate with various agencies (hospitals, medical providers, community-based organizations, etc.) to provide treatment services to "frequent callers"

• Reduce the inappropriate use of 9-1-1 resources

• Provide presentations and program training to public and private community agencies

• Plan, coordinate, and implement the "Frequent Caller" Program

• Develop program goals, objectives, activities, policies, and protocols

• Work with the supervisor to develop program direction

• Monitor and evaluate program activities and data

• Prepare reports and maintain records of program activities

• Provide data and reports to funding agencies and utilize patient databases

• Build relationships between agencies to achieve common goals in client services

• Develop treatment solutions and leverage assets for the benefit of clients, EMS, and partner agencies

• Research best practices and use good judgment in relationship building

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY: