Senior Manager, Project Management

 

 

 

The Head of Projects is a senior PS leader responsible for the quality, consistency, and commercial performance of project delivery across Keyloop's global Professional Services organisation. This role owns the PM capability, the delivery governance framework, and the portfolio health infrastructure that gives Keyloop and its customers confidence that every project will be delivered to time, scope, and outcome.

 

This is both a leadership and an operational excellence role. The Head of Projects sets the standard for how Keyloop manages projects — from methodology and tooling through to PM capability and career development — and is accountable for driving that standard consistently across all regions and domains. They work in close partnership with Regional Delivery Managers, Domain Leads, and PS Ops to ensure the project engine runs with discipline, data, and pace

1. Portfolio Health & Governance

• Own the health of Keyloop's global PS project portfolio — maintaining real-time visibility of status, risk, and commercial performance across all active engagements.

• Implement and operate a Project Health model with RAG status tracking, early warning indicators, and tiered intervention protocols: direct PMO intervention for critical projects, regional-led recovery with PMO oversight for at-risk projects, and enhanced monitoring for projects showing early warning signs.

• Own the stage-gate intervention process — with authority to intervene when quality or commercial criteria are not met at key project milestones.

• Lead root cause analysis on project failures and overruns; translate findings into systemic improvements to methodology, tooling, and PM behaviour.

• Manage the escalation and exception process for scope disputes, commercial issues, and delivery roadblocks — with a 24-hour triage commitment for issues requiring senior intervention.

 

2. Delivery Methodology & Standards — SureStart

• Own and continuously evolve Keyloop's PS project delivery methodology, anchored in Keyloop SureStart — the productised project management framework that defines service levels, PM engagement models, and delivery standards across all implementation types.

• Ensure SureStart tiers (Project Coordination, Project Assisted, Project Managed, and Programme Managed) are clearly defined, consistently applied, and matched to the right engagement type and customer complexity at point of sale.

• Work with the Services Products team to keep SureStart commercially current: pricing, scope definitions, and SOW language aligned to what PS can deliver profitably and repeatably.

• Define and maintain the standard project artefact library: SOW templates, project plans, RAID logs, change request processes, cutover plans, and go-live readiness checklists — version-controlled and mandated for use across all regions.

• Build and enforce quality gate standards at key project milestones: requirements sign-off, UAT completion, go-live readiness, and post-go-live outcome validation.

• Lead methodology adoption across all PS teams — ensuring Keyloop Traction and SureStart delivery standards are embedded in every project regardless of region or domain.

 

3. Portfolio Analytics & Executive Reporting

• Deliver real-time portfolio dashboards providing visibility of project health, revenue at risk, utilisation, margin performance, and time to value across all regions.

• Produce weekly executive briefings covering critical interventions, resource constraints, forecast risk, and commercial impact.

• Develop predictive models linking project attributes — size, complexity, domain, PM experience — to delivery outcomes; use these to enable data-driven risk mitigation at project inception.

• Publish quarterly portfolio insight reports: pattern analysis, systemic improvement recommendations, and trend data to inform PS strategy.

• Automate reporting infrastructure to eliminate manual status compilation — giving PMs and regional leaders real-time self-service access to the data they