Senior Travel Advisor, Chase Travel

FROSCH is Chase’s best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients.  For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the JPMorgan Chase family, FROSCH is not only expanding its network to deliver global travel management, but creating more opportunities for our employees and their careers. 

As a Senior Travel Advisor III in FROSCH (CTJ) You will be working on a strategic professional service account that will demand the utmost level of customer service. In this role you will utilize your travel consultant skills, build relationships with the travelers and be a true consultant for all aspects of their travel needs. 

Job Responsibilities:

• Provide outstanding services including reconfirm itinerary details 24-48 hours prior to travel, which may include but is not limited; hotel room confirmation and upgrade request, air seat preference and upgrades, Black Car Service confirmation, and flight status monitoring
• Arrange all elements of business travel & VIP Travel from initial request to completion for clients
• Prepare and distribute clients’ travel documents.
• Listen and guide the conversation to proactively solve problems in a timely manner with all types of customers in all circumstances
• Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
• Utilize FROSCH and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance and savings documentation.
• Remain current on value we provide to each customer, Adapt and change as requirements of the business change. Project positive attitude with high energy, diplomacy, and creativity in work strategies
• Be responsive to client’s needs and issue resolution with excellent communication and follow up
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Embody FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

Required Qualification, Skills and Capabilities:

• High School Diploma, GED, or equivalent
• Extensive prior experience within Travel and Tourism, Hospitality, or other related industries
• Extensive prior experience in positions that incorporate customer service, sales, and strong communication skills.
• Proficient, native use of GDS; Sabre. This includes but is not limited to executing seat assignments and upgrades, creating, and sending itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, issuing Amtrak tickets, and Phase IV’s
• Must be able to maintain a flexible working schedule to accommodate client’s needs
• Experience arranging domestic and international travel for C-Suite/VIP clients
• Current, working knowledge of domestic and international airports and cities. Familiarity with visa and passport requirements to provide effective advice
• Must be able to work in a high-performance team environment delivering at the highest SLAs and KPIs
• Able to multi-task, have strong attention to detail, and resolve problems independently & ability to work well under pressure. Strong sense of urgency as well as flexibility to change as needed
• Proficient with Microsoft Office, specifically Outlook and Word
• Advanced to expert record-keeping skills & Strong communication skills both in writing and public presentations. Able to work well on a team to ensure worldwide coverage for clients
• Provide best in class customer service that exceeds our client’s expectations and Able to work well on a team to ensure worldwide coverage for clients
• Competency with social media and other digital mediums to promote, gain, and retain clientele

Preferred Qualification, Skills and Capabilities:

• Bachelor's degree or equivalent in Travel/Tourism, Hospitality, Business, or other related fields is preferred
• Prior, recent experience as a Travel Advisor or an equivalent position which arranged all or some elements of domestic and/or international leisure travel from initial request to completion
• Bilingual fluency; including speaking, reading, and writing
• Travel-related certifications such as CTA, CTC, CTIE, MCC, etc.

 

 

 

Chase is a leading financial services firm, helping nearly half of America’s households and small business