Salesforce Business Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Salesforce Business Analyst is responsible for gathering, analyzing, and documenting business requirements to ensure solutions align with organizational goals. Acting as a bridge between stakeholders and the Salesforce development team, they translate business needs into actionable technical specifications. This role involves facilitating workshops, validating requirements, and ensuring clear communication across teams. By delivering well-defined, high-quality requirements, the analyst sets the foundation for robust, scalable Salesforce solutions—because quality requirements in lead to quality solutions out.

**Position is remote and may sit anywhere but East Coast preferred

Responsibilities
•    Gather and Document Business Requirements. Conduct interviews, workshops, and research to elicit clear, actionable requirements from stakeholders. 
•    Business Process Mapping. Analyze current workflows, identify inefficiencies, and design optimized processes using tools like Visio. 
•    Define Acceptance Criteria and Success Metrics. Establish measurable goals and criteria to validate that solutions meet business needs. 
•    Create and Manage User Stories. Translate business requirements into detailed user stories for development teams, ensuring clarity and feasibility. 
•    User Acceptance Testing (UAT). Coordinate and execute UAT to confirm that delivered solutions align with documented requirements. 
•    Liaison Between Business and Salesforce Team. Act as the primary point of contact to ensure smooth communication and alignment between stakeholders and technical teams
•    Analyze Business Data and Provide Insights. Use Salesforce reports and dashboards to identify trends, monitor KPIs, and recommend improvements. 
•    Support Change Management and Training. Assist in preparing training materials and facilitate adoption of new Salesforce features across the organization. 
•    Ensure Compliance and Quality Assurance. Implement QA review processes to maintain high standards and continuous improvement. 
•    Stay Current on Salesforce Best Practices. Monitor platform updates and industry trends to recommend enhancements and maintain system efficiency.

Required Qualifications

•    5+ years of Business Analyst experience
•    Relevant Salesforce certifications (or expected within 1 year of hire)
o          Administrator certification
o          Business Analyst certification
•    Ability to clearly communicate with technical and non-technical audiences
•    Ability to translate business needs into effective and detailed user stories, requirements, and acceptance criteria
•    Experience implementing processes and assignments for research, collecting, analyzing, and compiling data and information for the business consulting department reports.
•    Proficient in directing individuals to develop a high degree of customer service by fielding internal and external inquiries, finding resolutions, or redirecting as appropriate.
•    Shows examples of coordinating internal and external department point of contact ensuring concise communication with employees, stakeholders, and members of the senior management.
•    Shows history of delivering technical advice to the organization regarding current business trends and best practices by preparing requirements and performing testing. 
•    Established strategic QA review processes ensuring continuous improvement, compliance, and high-performance standards are upheld.
 
Preferred Qualifications
•    Technical writing background
•    Knowledge of DevOps practices and tools
•    Data Analysis and Reporting Skills

Education

•    Bachelor's degree preferred/specialized training/relevant professional qualification. Equivalent Experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This po