Become a part of our caring community and help us put health first
 

Humana’s Marketing organization is looking for an experience Senior ADA Compliance Professional to join the Marketing Operations- Strategy, Compliance & Reporting team working remote in the state of Virginia. In this role, you will ensure that Humana is abiding by, and compliant with, all federal and Commonwealth of Virginia discrimination laws pertaining to members with disabilities and limited English. You will analyze operations and critically assess compliance to identify and review potential special accommodations as well as oversee alternative formats, over the phone Interpretation and sign language interpretation (in‐person or video remote interpretation).

Key Role Functions

• Ensure and attest to compliance with federal and Commonwealth of Virginia requirements for ADA, LEP and Section 1557 compliance

• Research compliance issues and recommend changes that assure compliance with contract obligations

• Utilize independent judgment requiring analysis of variable factors and determines the best course of action regarding special accommodations, alternative formats, over the phone interpretation and sign language

• Collaborate cross‐functionally internally and externally with providers and the Department of Medical Assistance Services (DMAS) to ensure Members with disabilities are afforded "equal opportunity for equal access" ensuring the Virginia Cardinal Care Contract is followed based on sign language interpretation requirements and over the phone interpretation

• Analyze data and influence decisions on what services and products Humana provides for members to ensure compliance with Commonwealth and federal guidelines

• Responsible for all language proficiency testing

• Support the discrimination phone line for concierge service

• File Compliance reporting based on Commonwealth requirements

• Contribute to new methods/practices and procedures to ensure contract objectives are met based on the Code of Federal Regulations for Medicaid states

• Collaborate with the communication team on the strategy and execution to ensure a comprehensive education plan that cares for all populations

• Engage in material review - letter, emails, texts, web, social and marketing

• Maintain a strong connection to the market and supporting readiness efforts

• Manage a Discrimination Phone line (required by section 1557); the team provides a concierge service for members to call for any questions or help needed for disabilities including, request for interpreters, read over the phone, help accessing Humana customer, service or help with oral grievances

• Manage email inbox for any requests for help or information for Accessibility at Humana

Use your skills to make an impact
 

Required Qualifications

• Located in Virginia

• Bachelor’s degree or equivalent experience

• 5 + years of experience in understanding Federal and State Non‐Discrimination laws.

• Experience working with regulatory agencies and attesting to Federal and State requirements

• Strong communications skills

Preferred Qualifications

• MBA

• Experience with metrics and reporting

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match