Employee Relations Manager (Hybrid-Chicago)

Company Description

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem was named one of America’s Most Responsible Companies in 2021 and 2023 by Newsweek and Statista, and one of America’s Best Employers for Diversity in 2021 and 2022 by Forbes and Statista. Adtalem’s family of institutions has more than 300,000 alumni and 10,000 employees. Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.
 

Job Description

Opportunity at a Glance
Working under the direction of the VP Employee Relations, the Employee Relations Manager is responsible for responding to colleague relations issues within established service level agreements.  The incumbent is a consultant on employment law, performance management and good management practice and regularly counsels managers who need advice on dealing with issues in these areas. Effectively balances advocacy for the organization and individual colleagues. 

Responsibilities

• Provides interpretation and advice to managers on employment law, organization policy interpretation and overall colleague relations issues.

• Manages a significant case load, driving inquiries to resolution in a timely fashion; handles more serious inquiries with a sense of urgency.

• Under the guidance of more senior leaders, may conduct investigations related to claims of harassment or discrimination and makes recommendations for resolution.

• Provides consulting around routine performance management issues. Helps managers differentiate between performance and behavioral issues.

• Provides counsel on how to provide constructive feedback, write effective disciplinary actions, and provide clearly written objectives and performance evaluations.

• Refers managers to appropriate training classes and consulting available on a wide range of management, leadership and teambuilding interventions through the Leadership Center.

• Proactively keeps the assigned strategic HR consultant current on the progress of investigations and is included in discussions with local management on the resolution of colleague relations issues.

• Provides excellent customer service through effective resolution of issues within SLAs.

• Ensures appropriate case details are documented in the case management system.

• Handles issues with diplomacy and tact. Demonstrates patience, care for the individuals involved, and creative problem solving.

• Effectively deescalates issues. Mediates the resolution of colleague complaints.

• Reviews termination requests and provides HR consulting partners and management with appropriate action plan. Escalates more complex or high risk complaints to the VP Employee Relations and/or in-house legal counsel. Handles complex issues under guidance of a more senior leader.

• Provides expert level advice on EEO, FMLA, ADA, sexual harassment and hostile work environment related issues, both from a legal and organization-wide policy/practice standpoint. Educates managers regarding the spirit and intent of laws, regulations and company policy.

• Under guidance and supervision of a more senior leader, conducts investigations, reports on potential problem areas and recommends appropriate action. Represents the organization in EEOC hearings and lawsuits.

• Monitors and responds to employee complaints received through The Ethics Hotline or other formal channels. Communicates/escalates issues to appropriate individuals and assures appropriate resolution.

• Remains current in applicable state, federal, and in some cases, Caribbean employment law.

• Participates in policy, process, training and communications-related CRC activities.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required
• deep employee