Manager, Patient Access Solutions Systems & Technology

 

Work Your Magic with us! Start your next chapter and join EMD Serono.

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

 

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

EMD Serono is hiring a Manager of Patient Access Solutions (PAS) Systems & Technology. In this pivotal role, you will act as the primary liaison between Business and IT teams, driving enhancements across our internal hub platforms by leveraging Salesforce and a user-focused mindset.

 

You will lead testing efforts, optimize workflows, and maintain data integrity while supporting cross-functional system integrations. By balancing technical expertise with business acumen, you will improve data accuracy, enhance intake efficiency, and elevate the overall user experience. Additionally, you will serve as a key resource for troubleshooting, training, and continuous process improvement, making a significant impact on our operations. Join us in this exciting opportunity to drive innovation and excellence at EMD Serono!

Responsibilities:

• Act as the primary liaison between the Business and IT teams throughout all phases of IT projects, ensuring clear communication and alignment.
• Leverage Salesforce expertise to define and refine business requirements, identifying opportunities to enhance user experience, data integrity, and reportability across all internal hub platforms.
• Lead UAT testing by managing defect tracking, resolution, and thorough validation to ensure alignment with iBond requirements.
• Design and implement workflow enhancements between internal hubs, including new logic and dynamic page layouts, to improve data entry efficiency.
• Develop innovative intake flow solutions, such as the ancillary fax flow, enabling navigators to process faxes quickly and accurately.
• Collaborate closely with external vendors to ensure seamless system integrations and consistent functionality across platforms.
• Serve as the go-to resource for troubleshooting, reducing dependency on IT for day-to-day support and issue resolution, while also acting as the primary business point of contact within HPALM.
• Lead training sessions related to CRM updates and enhancements, implementing CRM improvements to streamline processes, increase agility, and support scalable integration of new products and therapeutic areas while maintaining data integrity.
• Pivot as needed to assist in projects, initiatives, and launch readiness.

 

Who You Are:

Minimum Qualifications:

• Bachelor's Degree in any discipline with 2+ years of experience in SalesForce and/or experience providing technical support for customer centric platform(s)

 

Preferred Qualifications:

• SalesForce Certification(s)
• Patient and solution centric mindset
• Comfortable with managing multiple systems at the same time
• Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
• Ability to streamline processes to focus on what matters and creates an impact and acting quickly to adapt to changes.
• Demonstrated ability to embrace ne