Senior Business Systems Analyst "Hybrid"

Company Description

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

Job Description

Responsible for conducting complex and thorough research of existing processes, systems, systems logic, hardware deployment and desired objectives to develop detailed systems specifications to meet the objectives of the assigned projects. This position examines, in detail, existing manual and automated processes, documentation and training requirements, and the capacities and limitations of existing, or proposed hardware in order to develop comprehensive specifications in a formal and structured way.

Implements activities that generally impact discrete components / processes of the work of own unit / team / projects.  Receives work in the form of short-term assignments that often require the application of independent judgment.  Operates within the context of defined procedures.  
 
Job Responsibilities

• Enable the automation team to automate the existing application flow by acting as an SME for the application.
• Manage lab operations including ISO standardization and audit preparation.
• Manage CRM database ensuring issues and client contacts are accurately document.
• Deploy and manage EMR implementation project plans for several large specialties simultaneously.
• Perform organize staff-based moves within the facility and ensure proper setup is accomplished.
• Manage collection efforts by updating databases, writing reference files, and creating standard operations procedures resulting in increase productivity.
• Develop java processes for data transformation leveraging XML configuration for flexible table mapping from operational data store to the data warehouse.
• Develop application to monitor cloud infrastructure and set alerts.
• Develop and implement new DSM/TC setup to utilize VTS infrastructure more efficiently, significantly reducing number of backup-relate system incidents.
• Project lead for production hardware setup, configuration and software deployment, security configurations, infrastructure testing, and license installations.
• Work with IP division and outside counsel.
• Test and review process improvements with Sr.
• Power scripting with Perl, CGI, and JavaScript.
• Used UML to develop use cases and story boards.
• Provide troubleshooting of EMR applications by appropriate documentation and research of the issue.

• Procedures

  Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedentctices and sets a good precedent
   
• Followed documented operational procedures as well as specific departmental and corporate policies are in compliance to Audit procedures and recommendations.
• Managed collection efforts by updating databases, writing reference files, and creating standard operations procedures resulting in increased productivity.
• Coordinated efforts across multiple infrastructure teams to audit current processes and procedures, and identify areas for improvement.
• Developed and performed specific Disaster Recovery procedures and the periodic testing for system and application recovery.
• Created and updated internet group documentation on policies, procedures, application requirements and escalation procedures.

• Customer Service

• Performed data analysis and created three-dimensional data drill-down cubes to assist management in making key decisions in various customer service areas.
• Designed and directed the implementation of a high-availability mainframe CICS/DB2 application technical architecture for the Company's customer service system.
• Communicate directly with clients, offering excellent customer service by responding to and