Deposit Operations Analyst

Summary  Responsible for the day-to-day functions associated with IRA and HSA accounts; monitoring accounts and required documentation; maintaining monthly reports; and handles a high volume of customer inquiries by performing the following duties. 

Duties and Responsibilities include the following.

• Responsible for the Individual Retirement Account (IRA) and Health Savings Account (HSA) monitoring including reviewing daily reports, verifying all posted contribution and distribution transactions, re-coding contributions and distributions as necessary for accurate IRS reporting, verifying accurate account setup, verifying accurate and complete documentation in Accusystems.
• Assists in Online Account Creation (OAC), monitoring/completing rate variance request changes, B-notice reporting, NRA monitoring, annual escheatment, and Regulation O/employee coding.
• Verify accuracy and validity of all new and revised deposit account documents including all retirement accounts and health savings accounts.
• Processes transfer requests for HSAs and IRAs.
• Remains up-to-date on any and all regulation changes as it pertains to retirement accounts and health savings accounts along with conducting proper notification of such changes to all IRA and HSA participants. 
• Ensures accuracy and proper distribution of all tax related documents as it relates to the IRA and HSA bank portfolio.
• Identify, research, and merge duplicate customer profiles.
• Reviews all new customer records to ensure compliance with the Customer Identification Program (CIP) and Customer Due Diligence (CDD) requirements.
• Reviews new customer records for completion of OFAC screening, ID verification screening, and Qualifile checks.
• Reviews entity documentation submitted for new business customers to ensure compliance based on business type and the state where the account was opened.
• Reviews Beneficial Ownership relationships and documentation for new business accounts and existing accounts with triggering events.
• Reviews CIP maintenance changes on Consumer and Business records to determine the need for supporting documentation.
• Assists with M&A projects; including but not limited to Customer Information and Deposit Accounts.
• Assists Lift-Out teams in new markets with the setting up of new customers and new accounts.
• Perform daily functions in a timely manner without jeopardizing quality and accuracy.
• Perform all duties with respect of confidentiality of client information.
• Perform other duties as assigned by supervisor or manager
• Open and maintenance internal DDA accounts as requested.
• Serves as a liaison to Retail partners with operational questions and assistance.

Supervisory Responsibilities                                                       

This job has no supervisory responsibilities.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Analytical and Design - Synthesizes complex or diverse information; Collects and researches data; Generates creative solutions; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Interpersonal Skills/Customer Service - Focuses on solving conflict, not blaming; Maintains confidentiality; Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.

Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.

Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.

Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Quality and Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improv