MANAGER, RETAIL

GENERAL DESCRIPTION OF POSITION

The Retail Manager works with the leadership team and staff to execute store operational objectives 
as they relate to supporting the annual operating plan. He or she has direct responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, 
and assisting the District Manager with any and all areas of the business. The Retail Manager also supports and drives Goodwill's mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) 
culture, Values, and Mission in everything you do and every interaction you have with co-workers, 
clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Staffs all open positions at the store with quality and productive employees. Delegates clear job 
responsibilities and expectations. This duty is performed weekly.

2. Manages team members in goal setting and skills development. Provides feedback on performance, 
attendance, addresses concerns, and administers performance discussions as needed. This duty is 
performed daily.

3. Meets/exceeds revenue projections and contribution targets for the store. Monitors production and 
donations performance weekly and monthly. Provides monthly reviews to all retail associates. Ensure 
all production and rotation quotas are met. This duty is performed daily.

4. Plans, organizes, and directs the activities of team members. Schedules employees with a focus on 
controlling payroll costs and needs of the business. This duty is performed daily.

5. Provides a clean, fun, and safe environment for employees and customers. Provides maximum 
level of customer service to ensure repeat sales. This duty is performed daily.

6. Maintain proper displays and merchandise presentation in accordance with standard operating 
procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner. 
This duty is performed daily.

7. Manages stores loss control by monitoring customers and employees and reporting suspicious 
activity to Loss Prevention. This duty is performed daily.

8. Monitors sales, cash management, inventory control, store merchandising, and appearance. 
Ensures that correct sales reports are submitted on a daily basis. This duty is performed daily.

9. Maintains effective communication with support staff. Plans and organizes monthly store meetings, 
functions, and activities. This duty is performed daily.

10. Observes safety procedures and personnel policies and ensures compliance by employees, 
community service workers, volunteers, and trainees. This duty is performed daily.

11. Attends regular management meetings and relates information back to staff. Acts as a positive 
role model for employees, trainees and customers in all respects of professional development. This 
duty is performed daily.

12. Ensures that the store opens on time and is properly staffed and operational during designated 
hours of operation. This duty is performed daily.

13. Onboards new employees and trains on all required work processes, procedures and expected 
standards of performance. Evaluates the efficiency and productivity of assigned team members by 
establishing performance standards and objectives.

14. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability 
required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. 
data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience 
and/or training, and 2 years related management experience, or equivalent combination of education 
and experience.

COMMUNICATION SKILLS

Ability to read a limited number of words and recognize similar