Summary:
The Clinical Director directs and coordinates activities of clinical services for programs offered. They ensure the clinical staff receive appropriate supervision and assures quality care for all patients consistent with Roger’s mission. The Clinical Director facilitates connections with community providers to create referral sources, and ensures the patient has a continuum of care and utilization of services within the Rogers system. The Clinical Director is responsible for working closely with operational leadership to ensure the clinic meets the organization’s strategic initiatives and to address any performance improvement needs identified for the clinical supervisor, therapist, and behavioral specialist staff.

Job Duties & Responsibilities:

Oversee clinical staff performance in providing treatment services.

• Ensure the clinical staff receive appropriate clinical supervision according to regulatory requirements and Rogers’ standards. Engages in clinical supervision in the Gemba to observe patient care delivery.

• Conducts and/or reviews patient care quality reviews and evaluations utilizing patient care audit procedures. Determine and implement strategies to address identified deficiencies.

• Coordinate with executive director of clinical services and regulatory/compliance leaders to ensure standard schedules are being followed according to Rogers’ standards and regulatory requirements. Ensure staff are following schedules with fidelity.

• Promote a team atmosphere by example, treating individuals with respect and honesty and by using direct communication and active listening skills. Coordinate with other leaders to ensure consistent communication to staff.

• Be open to change and actively support change as needed.

• Maintain and assure consistent service delivery for patients receiving care. Create program materials as needed in conjunction with the executive director of clinical services and/or system leaders and according to identified standards. Adopt and ensure adherence to standardized treatment protocols and other system-wide clinical and/or program materials.

Facilitate the clinical continuum of care.

• Develops referral sources within the local community.

• Assures patient continuum of care with Rogers residential and in-patient services.

• Serves as a liaison with Rogers and the community.

Ensure adequate clinical training is provided and there are ongoing opportunities for improvement.

• Partner with local operations leaders to ensure that behavioral specialist and therapist staff complete CBT Academy and other training according to Rogers’ standards. Develop supplemental training curriculum when needed to assure staff are competent/clinically effective and address identified needs.

• Participate in presentation of CBT Academy modules as needed.

Monitor clinical staff performance and provide opportunities for continued education.

• Provide regular and ongoing education for clinical staff. Keep staff informed of developments and learning opportunities offered within and outside Rogers.

• In partnership with operations leaders, ensure appropriate implementation of clinical staff development and staff training activities.

• In partnership with operations leaders, participate in clinical staff performance reviews.

Demonstrate understanding of Joint Commission, agency, and state specific compliance regulations.

• Serves as resource and subject matter resource re: compliance standards relevant to the clinic or staff and patient care delivery, including regulations related to supervision.

• Participate in in-services and meetings to increase involvement and awareness of regulations.

• Involve self in educating other disciplines on regulations.

• Attend informational meetings to increase awareness of regulations.

Partner with the director of operations to support all strategic aims identified by the Rogers system, with focus on working to support these aims at the site(s) level.

• Ensure patient access needs are met through implementation of identified countermeasures, such as use of the cross-trained staff. Work closely with the director of operations to address patient access needs.

• Discuss and identify countermeasures to address concerns in any area identified by the strategic aims in which the site(s) is underperforming.

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