Customer Service Associate

#INDEED

About Us: 

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! 
 
If you are seeking to be a part of a family, this is the place for you! 
 

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. 

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. 

We are seeking Customer Service Associates in Savannah, GA!

7am-4pm Monday- Friday and Saturday as needed

JOB SUMMARY: 

The Customer Service Associate is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues.

Essential Functions: 

• Answer incoming calls and provide excellent customer service to all callers 

• Monitor and respond to customer inquiries received through email 

• Make outgoing calls to follow-up on shipment status, resolve issues and update customers