Salesforce Product Owner, GBS

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

About the role:

Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day.

The Salesforce.com (SFDC) Product Owner – DTP Program will apply a thorough understanding of Salesforce.com to collaborate with business functions in the creation of new capabilities in SFDC to further improve call center performance and effectiveness within a fast-growing, innovative medical device sales and marketing organization. This role will act as a Product Owner supporting the AFS Direct to Patient Program and Call Center team and will have a strong connection to digital enablement and marketing partners within the AFS business.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

● Collaborate with cross-functional partners, including Call Center, Marketing, Digital Enablement and IT, to identify and define problems; collect and analyze data; evaluate current processes and procedures; prioritize business needs; and collaborate to create Salesforce.com solutions to meet those needs.

● Collaborate with cross-functional teams to develop a strategy and capability roadmap.

● Establish business value and priority for requirements through rapid engagement, piloting and iteration.

● Understand the voice of business users and business processes.

● Write and shepherd user stories through the intake process and work with the IT Center of Excellence through the production development process.

● Act as the product owner on a scrum team consisting of technical leads, developers and a scrum master, leading the team in requirements gathering, prioritization and testing of new features.

● Work with call center and front-end website teams to understand and prioritize the needs of IT and Salesforce.com systems.

● Collaborate with site and divisional IT-business teams to ensure Salesforce.com resource support, including strategic planning and Annual Operating Plan alignment.

● Perform formal user acceptance testing.

● Collaborate on the creation, implementation and monitoring of success metrics.

● Participate with the CMDE team in global design and use discussions at both project and program levels.

● Stay current on new Salesforce.com features, functionality and application capabilities to address business requirements.

● Provide Tier 1 and Tier 2 user support in collaboration with the analyst team and escalate and manage unresolved issues.

● Conduct primary research to understand business drivers and uncover business opportunities to facilitate planning and execution of the Salesforce.com engine.

● Train the call center team on new Salesforce.com features, data quality standards and new integrations.

● Work with cross-functional teams on application integrations with the Salesforce platform that complement the ecosystem.

Qualifications:

Required qualifications:

● Education: Bachelor’s degree in business administration or a related field; MBA preferred.

● Minimum of 2 years' experience in business, operations or process improvement, with IT or sales experience preferred.

● Minimum of 2 years' experience in a Salesforce.com product owner role.

● Minimum of 2 years' experience working in an Agile framework, with product owner experience preferred.

● Strong data analysis skills with the ability to collect and analyze business information and