Certified Medical Assistant

Description

Under the direct supervision of the Site Manager and under a matrix system of supervision and guidance of the

PCMH Care Coordinator (PCMH) and Director of Nursing, the Certified Medical Assistant (CMA) assists

patients and their families in all aspects of their clinical interaction with their provider. The CMA is an integral

part of the Care Team and ensures that all patients have optimal health outcomes.

Duties and Responsibilities

• Greet patient and family cordially at every visit, using cultural sensitivity and customer service skills. At end of visit, escort patient to check out and ensure that concerns and questions were addressed.
• Assist providers within the patient care team with the care of patients including obtaining information on reason for visit, medical history, social history, family history, medications, allergies, vital signs, and others. Responsible for entering information into the electronic medical records, verifying accuracy and reviewing answers at subsequent visits.
• Ask patients if they have recently seen another provider, received new medications or were recently in the hospital. Obtain and update record with this information and obtain discharge summaries and other information from the hospital interface.
• Participate in Care Team meetings (i.e., huddles) to prepare for patient visits and anticipate needs.
• Assist in providing translation if needed or obtaining access to language line if the provider indicates.
• Maintain privacy and confidentiality of all patients by following HIPPA regulations and policies and procedures set for by the Zufall Health Center.
• Remain present in the exam room during pelvic, breast, genital and rectal examinations. May remain in the exam room for other evaluations unless the provider indicates that there is no need. If that is the case, the MA will remain close to the examination area so as to be available should the provider need them.
• Inform provider that patient is ready and review clinical information to expedite visit. Maintain doors to exam room closed while patient is waiting for provider.
• Assist in the educational process during and after the visit, including translation of instructions, reviewing of materials, answering questions, and ensuring that all questions are addressed by provider.
• Ensure that patient understands instructions and obtains a follow up appointment if indicated by the provider.
• Participate in collaborative initiatives and PDSA’s as directed by PCMH, Director of Nursing, and Chief Medical Officer

Specific Duties

• Obtain vital signs including height, weight, blood pressure, temperature, pulse, respiration rate and pain scale at every visit unless not required by type of visit (e.g. PPD) or if provider does not require (e.g. infant checkups). Ensure that data is entered correctly and calculations for BMI (in adults) and BMI% and Head Circumference according to the growth chart (in children) are correct.
• Have a watch with a second hand and a stethoscope when on duty to perform above tasks.
• Verify data as above and repeat a blood pressure reading at the end of the interview using a manual cuff if the patient initially had an elevated blood pressure reading.
• Follow standing orders for patients with diabetes, patients with hypertension, patients who present with burning on urination, patients who have a delayed menstrual period and others as developed by providers and approved by the Chief Medical Officer and Director of Nursing.
• Obtain finger stick samples for glucose, hemoglobin, and hemoglobin A1C as per provider order or following standing orders. Obtain urine specimen for dip or pregnancy test per provider order or standing orders, and urine culture with clean catch technique per provider order. Obtain finger stick sample for rapid HIV test if trained to perform and as ordered by provider.
• Inform the provider of results of all tests done in the examination room, chart controls and enter results in the EHR.
• Successfully complete competencies for all in house tests done as per CLIS and NJ State Regulations.
• Work with providers to determine whether visit is billable to state and if patient is eligible for referral to our contracted subspecialists.
• Ensure that every room is clean and specimens are properly disposed of after every patient.
• Ensure that, at the end of the day, examination rooms and other clinical areas are clean. Ensure that tables and chairs are wiped down and any equipment, such as the SPOT machines and any wall units are cleaned with antibacterial wipes.
• Ensure that counters and exam tables are wiped down and free of dirt and other substances.
• Ensure that in every exam room, drawers are stocked and locked when appropri